DVida Med Spa – Chicago, IL (River North)
Join the Award-Winning Team at DVida Med Spa
DVida Med Spa is seeking a highly organized, energetic, and customer-focused Receptionist & Administrative Assistant to join our growing Chicago team. This is a full-time position for an experienced professional who thrives in a fast-paced luxury medical spa environment and is passionate about delivering exceptional patient experiences.
Required Qualifications
- Minimum of 2 years of experience working in a medical spa is REQUIRED.
- Minimum of 2 years of front desk, receptionist, patient coordinator, or administrative experience is REQUIRED.
- Experience using the Zenoti booking and practice management system is REQUIRED.
- Strong understanding of medical spa procedures, aesthetic treatments, skincare services, injectables, laser treatments, memberships, and treatment packages.
- Exceptional customer service, communication, and interpersonal skills.
- Professional appearance with a positive, friendly attitude.
- Excellent organizational skills with the ability to multitask efficiently.
- Proficiency with Microsoft Office, Google Workspace, and electronic medical records.
- Reliable, dependable, detail-oriented, and able to work independently.
ResponsibilitiesFront Desk & Patient Experience
- Welcome patients and provide a luxury customer experience.
- Answer incoming phone calls, text messages, emails, and online inquiries.
- Schedule, confirm, and manage appointments using the Zenoti booking system.
- Verify patient information and maintain accurate electronic records.
- Process payments, memberships, packages, and retail purchases.
- Maintain a clean, organized, and professional reception area.
Administrative Support
- Assist management with daily administrative operations.
- Manage patient charts, documentation, and provider schedules.
- Maintain office supplies and inventory.
- Assist with onboarding paperwork, payroll support, and office organization.
- Coordinate vendor communications and special projects.
Patient Coordination & Sales Support
- Follow up on leads and appointment requests.
- Educate patients on available treatments, memberships, skincare products, and treatment packages.
- Recommend services and assist patients with treatment planning.
- Help achieve monthly booking, membership, and retail goals.
- Support financing applications and package purchases.
Marketing & Operations
- Assist with patient reviews and testimonials.
- Support social media content during treatments and events.
- Help coordinate in-office promotions and community events.
- Maintain accurate CRM and patient communication records.
Preferred Qualifications
- Previous experience in a luxury medical spa, cosmetic dermatology, or plastic surgery practice.
- Knowledge of medical-grade skincare brands.
- Experience working alongside nurses and aesthetic providers.
- Strong sales abilities with confidence recommending treatments and retail products.
Benefits
- Competitive hourly compensation
- Performance bonuses and commission opportunities
- Paid time off
- Employee discounts on treatments and skincare
- Continuing education and professional development
- Opportunities for career advancement
- Supportive, team-oriented work environment
Schedule
- Full-Time
- Monday–Saturday (rotating schedule)
- Evening and Saturday availability required
If you have a passion for aesthetics, outstanding customer service skills, at least 2 years of medical spa experience, and hands-on experience with the Zenoti booking system, we'd love to hear from you. Join DVida Med Spa and help create exceptional experiences while supporting one of Chicago's premier medical spas.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- have you work with Zenoti Booking system?
Experience:
- Medical receptionist: 2 years (Preferred)
Language:
- Spanish (Preferred)
- Ukrainian (Preferred)
Work Location: In person
