Position Summary
The Supervisor, Customer Logistics oversees the Customer Logistics team responsible for accurate, on-time order processing and fulfillment for ArtSkills' retail accounts, including Dollar General (DG) and Walmart (WMT). This role manages the day-to-day order-to-ship workflow - from order verification and routing through carrier scheduling and warehouse coordination - while acting as the department's EDI Lead including NetSuite integration. The Supervisor also trains and develops direct reports, partners with Sales on order processing for Key Accounts, and leads day-to-day customer chargeback management.
Key Accountabilities
Team Leadership & Development
- Supervise direct reports, fostering a culture of collaboration and continuous improvement.
- Enable team members' growth through education and mentoring.
- Train, develop, and evaluate direct reports.
Order Processing
- Perform and oversee order processing: verify all customer order information, and process, route, and invoice daily orders per client requirements.
- Evaluate and ensure accuracy of all order requests; work with sales team to resolve any incomplete information or required changes.
- Prepare all manifests for collect accounts, including Dollar General (DG) shipments direct from vendor.
- Prepare all shipping labels and transmit to warehouses or vendors for order fulfillment.
Shipping & Carrier Coordination
- Coordinate scheduling appointments between carriers, customers, and warehouse(s) to meet shipping deadlines, with particular emphasis on Dollar General (DG) California shipments.
- Maintain proactive communication with all warehouses and provide the documentation needed to ensure orders are fulfilled and shipped as required.
Process Improvement
- Identify and recommend opportunities for improved processes or methods to enable efficient order processing.
- Ensure implementation of updated processes, including timely awareness of and action on requirements published on retailer websites and portals.
Key Account Order Processing
- Serve as the team's point of contact for order-processing matters relating to Key Accounts.
- Collaborate with the appropriate Sales Team to optimize customer results.
- Stay current and ensure team members stay current on major retailer websites and requirements.
EDI & Systems
- Act as EDI Lead for the Operations Department.
- Update integrations and perform changes for existing accounts between EDI and NetSuite.
- Clear errors for import/export; set up new accounts.
Chargeback Management
- Own the day-to-day customer chargeback management process, streamlining reporting and tracking processes to improve accuracy and efficiency, and keeping the Director informed of trends and unresolved disputes.
- Collaborate closely with the accounting team to understand individual customer requirements.
- Conduct thorough research and documentation gathering to provide complete, timely backup for all dispute resolutions.
Qualifications
Education & Experience
- Bachelor's degree in business, Supply Chain, Logistics, or a related field, or equivalent combination of education and experience.
- 2–4+ years of experience in order processing, customer logistics, or supply chain operations, including experience with major retail/key accounts.
- 1+ year of experience training, mentoring, or leading team members preferred.
- Hands-on experience with EDI mapping and ERP systems required; NetSuite experience strongly preferred.
- Experience with Dollar General (DG) account requirements and compliance strongly preferred.
- Experience working with retailer vendor portals and compliance requirements (e.g., routing guides, EDI 850/855/856/810).
Skills & Competencies
- Strong supervisory and people-development skills, with the ability to train, coach, and evaluate team members.
- High attention to detail and accuracy in order verification, documentation, and invoicing.
- Excellent organizational and time-management skills; able to manage competing deadlines across multiple accounts.
- Strong written and verbal communication skills for cross-functional coordination with Sales, Accounting, warehouses, carriers, and customers.
- Proficiency with NetSuite (or comparable ERP), EDI systems, and Microsoft Office (Excel in particular).
- Analytical and process-improvement mindset with a proactive, solutions-oriented approach.
Work Environment
This position is office-based with standard business hours; occasional extended hours may be required to meet shipping deadlines or resolve time-sensitive order or compliance issues.
ArtSkills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
