If you enjoy helping people, staying organized, and solving problems, this Client Support Coordinator (Entry‑Level IT) role is a hybrid IT support opportunity offering hands‑on experience in a technology and IT services environment. This position is ideal for early‑career professionals seeking entry‑level IT experience, client support experience, or exposure to technical support, help desk operations, and IT service coordination, while developing strong communication, documentation, and organizational skills in a hybrid work setting.
You’ll serve as an important link between clients and internal teams. You’ll help ensure support requests are properly documented, prioritized, and directed at the appropriate resources so that issues are addressed and clients receive timely updates. Beyond managing incoming requests, you will also contribute to improving support workflows and communication processes. You’ll gain insight into how IT service teams operate while working alongside experienced technical professionals.
Key Responsibilities
- Be the first point of contact for client inquiries through phone and email, providing professional and helpful experience
- Log, track, and prioritize support requests to ensure they are handled accurately and efficiently
- Coordinate with technical teams to ensure clients are connected with the appropriate resources for issue resolution.
- Facilitate daily team check-ins to align priorities and ensure support activities are properly coordinated.
- Maintain client communication regarding the requests statuses and follow up as needed.
- Monitor tickets, ensure issues are being resolved.
- Assist in identifying opportunities to improve workflows and enhance the client’s experience.
- Maintain records and documentation of client interactions and support activities.
Skills and Qualifications
- 1+ years of customer service, client support, coordination, or administrative roles
- Strong communication skills and interacting with clients by phone, email, and virtual meetings
- Ability to stay organized and manage multiple requests or priorities simultaneously
- Detail-oriented mindset with a proactive approach to problem solving
- Comfortable working with CRM platforms, ticketing systems, or similar tools (helpful but not required)
- Proficiency with Microsoft Office applications such as Outlook, Word, and Excel
- Strong time management skills and ability to work in a fast-paced environment
- Prior experience in a client facing IT position (end-user/technical support), is preferred
- Interest in learning about IT service operations and technical support environments
Why This Opportunity
- Gain practical exposure to IT service delivery and support operations
- Work with experienced technical professionals and learn how support teams operate
- Develop skills in communication, coordination, and problem solving
- Build a foundation for your future in IT support, operations, or client success
Apply today!
Pay: $21.00 - $22.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Portland, ME 04101 (Required)
Work Location: Hybrid remote in Portland, ME 04101
