Position Summary
The Physical Therapist Technician is responsible for tasks delegated to her/him to provide effective customer service, quality of rehabilitation procedures, and to ensure a smooth operation for the clinic.
Major Duties and Responsibilities
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Answers patient questions quickly, politely, and directs patient requests to the appropriate staff.
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Contact and schedule new patients and reschedule current patients and no-shows as needed.
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Prepare paperwork and physical environment for the patient.
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Maintains the medical record for each patient and keeps charts in compliance with necessary forms.
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Demonstrates the knowledge and skill necessary to service patients based off of their plan of treatment.
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Works with referral and insurance sources to obtain information needed to file insurance claims, facilitate understanding with patients and to work within assigned benefits.
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Provides patients with an exit questionnaire upon patient discharge.
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Other duties as assigned.
Knowledge, Skills and Abilities
- Ability to work scheduled hours as defined in the job offer.
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Ability to exhibit emotional maturity.
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Ability to concentrate on details in a busy environment.
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Ability to maintain confidentiality.
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Ability to deal with the public effectively and patiently.
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Ability to speak clearly and understandably.
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Ability to create and maintain strong relationships with employees, referral sources and patients.
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Skill in interpersonal communication.
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Skill in multi-tasking.
Education / Training / Requirements
- Associates Degree or Bachelor's Degree in Kinesiology preferred.
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One to three months related experience.
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Current CPR certification.
Physical Demands
- Ability to stand and walk for long periods of time.
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Ability to sit for extended periods of time.
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Ability to climb or balance for limited periods of time.
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Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
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Ability to grasp and hold up to 25 lbs.*
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Ability to hear normal voice level communications in person or through the telephone.
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Ability to speak clearly and understandably.
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Ability to smell.
Success Factors
- Alignment with Company Mission and Core Values
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Excellent Time Management/Organized
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Open Communication/Positive
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Goal Driven
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Excellent Customer Service
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Juggles Multiple Priorities
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Accuracy and Attention to Detail
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Accomplished in word processing and worksheet utilization
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).
