Essential Job Functions
Membership Growth
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Drive Membership growth through community outreach, grassroots marketing, educational presentations, and relationship-building activities.
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Identify and cultivate new opportunities to increase membership within assigned markets and territories.
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Develop and maintain referral relationships with community organizations, healthcare providers, brokers, and local businesses.
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Conduct one-on-one and group educational sessions to promote awareness of InnovaCare Health's providers, services, and value proposition.
Member Retention
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Support member retention efforts by maintaining strong relationships with existing members and ensuring a positive member experience.
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Conduct proactive outreach to identify and address member concerns, barriers to care, or service-related issues.
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Assist with retention initiatives during Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and throughout the year.
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Collaborate with operational and clinical teams to resolve member concerns and improve satisfaction.
Community Engagement & Events
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Represent InnovaCare Health at community events, health fairs, health plan events, broker functions, provider events, and educational seminars.
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Coordinate and participate in outreach activities that enhance brand awareness and generate membership opportunities.
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Maintain a consistent presence within the community to strengthen relationships and build trust among members and referral sources.
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Relationship Management
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Establish and maintain productive relationships with providers, health plan representatives, brokers, and community partners.
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Serve as a trusted ambassador for InnovaCare Health and its affiliated medical groups.
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Collaborate with internal departments to support membership growth and retention objectives.
Reporting & Administration
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Accurately document activities, lead generation efforts, enrollment opportunities, retention initiatives, and community engagement activities within CRM systems.
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Maintain timely and accurate reporting of outreach activities, member interactions, and territory performance.
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Analyze market trends and provide recommendations to leadership regarding growth opportunities.
Preferred Experience & Skills
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Experience in community outreach, hospitality, customer service, sales, or business development required.
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Experience working with seniors, adults, healthcare organizations, or community-based organizations preferred.
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Strong relationship-building and networking skills.
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Proven success in sales, membership growth, retention, customer service, or outreach roles.
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Comfortable speaking with individuals and presenting to groups.
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Excellent communication and customer service skills.
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Self-motivated with the ability to work independently and manage territory.
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Strong organizational, follow-up, and problem-solving skills.
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Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
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Experience using CRM systems and tracking tools preferred.
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Ability to travel extensively throughout assigned markets.
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Valid Florida Driver's License and reliable transportation required.
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Bilingual (English/Spanish) preferred.
Preferred Education
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High school diploma or equivalent required; associate or bachelor’s degree preferred (Healthcare, Business, Marketing or related field)
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Bilingual (Spanish/English) preferred.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
