Job Overview
Responsible for greeting every single Customer with a personable, genuine, upbeat, and unique greeting. Control the flow of traffic and maintain an awesome, clean atmosphere to Customers.
Primary Responsibilities
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Live by a servant leadership philosophy to always serve others first.
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Understand, and comply with:
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All Company policies, procedures, and operating standards.
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All federal/state/local laws and ordinances.
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Provide a first and last impression for our neighborhood joint.
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Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
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Perform the role of a Host.
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Know menu details, drink specials, and Chalkboard specials.
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Know what credit cards we accept.
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Open and hold the door for Customers.
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Greet Customers with a genuine hello, a smile and eye contact.
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Manage the seating of the Customers; monitor wait times.
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Guide Customers to an appropriate table while maintaining a comfortable pace and proximity to Customers following you.
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Hand clean menus to Customers once they are seated; explain the Chalkboard specials.
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Manage the communication throughout the restaurant.
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Provide awesome service to all Customers.
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Always have a “do whatever it takes” personality.
- Hold doors open for Customers
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Pull out chairs for female Customers.
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Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
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Perform secondary responsibilities.
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Assist Busser by clearing and/or wiping tables.
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Assist Servers by refilling beverages.
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Assist Bartenders by handling carry out orders.
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Complete assigned opening, ongoing, and closing sidework.
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Maintain a safe, sanitary, and secure environment at all times.
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Notify a Manager of all Customer complaints.
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Remain calm at all times.
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Perform any other tasks or duties as assigned by a Manager.
Required Skills
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High school degree or GED preferred.
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Good reading, writing, mathematical and communication skills.
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Able to interact professionally with other Customers and Team Members.
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Able to handle multiple tasks in a fast-paced environment.
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Good judgment and decision making abilities.
Physical Requirements (as required by OSHA)
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Must be able to spend 100% of working time standing, walking, and reaching.
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Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
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Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
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Climbing and ascending or descending ladders, stairs, and ramps.
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Must be able to carry loads greater than 35 pounds frequently.
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Must be able to communicate clearly with our Customer in the primary language of the restaurant.
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Hearing sounds at normal speaking levels with or without correction.
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Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
