Odyssey and Associates, Inc. is a Woodland Hills–based sales and business consulting firm that partners with AT&T to deliver cell phone solutions to the San Fernando Valley. The Customer Success Associate ensures each client understands device features, plan pricing, and coverage benefits.
As a Customer Success Associate, you'll train to prioritize resident satisfaction while introducing AT&T phones. The Customer Success Associate listens first to each client's concerns, provides transparent pricing to every client, and maintains long-term satisfaction with each client through genuine care.
Key Responsibilities of the Customer Success Associate
- Meet residents in-person, starting warm sales conversations that uncover mobile needs and set each client up for long‑term success.
- Recommend the right AT&T 5G plan and smartphone through simple lifestyle questions that support confident, success‑driven sales decisions.
- Assist with same‑day device activation, ensuring every client’s phone is fully operational and ready for success before the visit ends.
- Complete secure digital enrollment with accuracy, protecting account details and supporting a smooth sales experience.
- Review older wireless setups and identify upgrade opportunities that improve reliability and long‑term client success.
- Build lasting relationships by offering friendly follow‑up and representing AT&T with a sales approach rooted in trust and customer success.
Minimum Qualifications of the Customer Success Associate
- High school diploma or GED preferred.
- Customer‑facing experience in sales or client success is a plus.
- Strong communicator who keeps wireless features simple and easy to understand.
- Quick learner who stays updated on new AT&T devices and promotions.
- Reliable and professional when supporting customers in neighborhood settings.
Pay: $900.00 - $1,300.00 per week
Work Location: In person
