Customer Service / Office Clerk – Ambridge Shop 'n Save (Full-Time or Part-Time)
We are looking for a dependable, friendly, and organized Customer Service / Office Clerk to join our team! This position is responsible for providing excellent customer service, assisting with front-end operations, handling customer inquiries, processing transactions and returns, answering phones, and completing various office and administrative duties to help keep the store running efficiently.
Responsibilities
- Provide friendly, professional, and helpful customer service to all customers.
- Assist customers with questions, concerns, product information, and general store inquiries.
- Operate the customer service desk and assist with front-end operations as needed.
- Process customer returns, exchanges, refunds, and other transactions according to store policies.
- Answer and direct incoming phone calls in a professional and courteous manner.
- Handle customer complaints and concerns and work to resolve issues appropriately.
- Assist with lottery, money orders, gift cards, or other customer service desk functions as applicable.
- Maintain accurate records, paperwork, logs, and daily office documentation.
- Assist with cash handling, balancing, and other financial transactions as assigned.
- Prepare and organize paperwork, reports, forms, and other administrative documents.
- Assist management with scheduling, filing, data entry, and other clerical tasks as needed.
- Make announcements and communicate important information to customers and employees when requested.
- Assist with pricing, coupons, promotions, and customer inquiries regarding store policies.
- Maintain a clean, organized, and professional customer service desk and office area.
- Communicate customer concerns, employee issues, or operational needs to management.
- Protect customer and company information and maintain confidentiality when handling sensitive documents.
- Assist cashiers and other front-end employees during busy periods as needed.
- Work as part of a team to ensure the front end and customer service area operate efficiently.
- Perform other duties as assigned.
Qualifications
- Previous customer service, retail, cashier, office, clerical, or grocery experience is preferred but not required. We are willing to train the right candidate.
- Excellent customer service and communication skills.
- Strong organizational and attention-to-detail skills.
- Basic computer and data entry skills.
- Ability to handle cash and accurately complete transactions.
- Ability to remain professional and courteous when dealing with customer concerns or difficult situations.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Reliable, punctual, and dependable.
- Ability to work independently while also contributing to a team.
- Open availability is required.
- Weekend availability (Saturday and Sunday) is mandatory.
- Must be available to work mornings, evenings, holidays, and rotating shifts as needed.
What We're Looking For
- Friendly and positive attitude.
- Strong customer service skills and a genuine desire to help others.
- Dependable team player with excellent communication skills.
- Professional and courteous demeanor.
- Strong attention to detail and accuracy.
- Ability to stay organized while handling multiple tasks.
- Comfortable working with customers, employees, cash, phones, and basic office responsibilities.
- Ability to remain calm and professional in a busy environment.
- Commitment to providing excellent customer service and creating a positive shopping experience for every customer.
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
