SERVICE ADMINISTRATIVE ASSISTANT
JOB DESCRIPTION
Job Title: Service Administrative Assistant
Department: Service
Reports To: Service Dispatcher
FLSA Status: Non-Exempt, Full Time – Monday through Friday, 7am – 3:30pm
Wage Range: $24 - $28 per hour D.O.E. – Plus generous benefit package
Summary
REACO Heating & Air Conditioning, Inc., a reputable HVAC and sheet metal contracting company, is currently in search of a detail-oriented and organized individual to join our team as a Service Administrative Assistant. In this multifaceted role, you will play a crucial part in our service department by performing various administrative tasks that support our HVAC service department.
Your responsibilities will extend to coordination with the purchasing department to prepare quotes and finalize client billing. Working within our warm and friendly office environment, you will be assisting the office with customer service responsibilities and general office administrative duties.
The ideal candidate is a highly motivated individual with strong organizational skills, a customer service background and will uphold the high standards of service that REACO Heating & Air Conditioning, Inc., is known for in the industry. If you are seeking a challenging yet rewarding opportunity, we invite you to apply and become an integral part of our dedicated team.
Duties and Responsibilities:
· Assist with purchasing and tracking orders for the Service department.
· Track equipment that has been ordered and installed.
· Prepare service billing information for the accounting department.
· Be the first point of contact for office calls and assist with customer inquiries.
· Assist the dispatcher with scheduling technicians and customers.
· General office duties including filing, creating folder labels, etc.
· Additional administrative duties as assigned.
Qualifications
· Demonstrated ability to successfully perform each essential duty of the job.
· Capability to thrive in a high-stress, fast-paced environment, meeting deadlines and managing competing priorities.
· Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
1. Organized with an ability to multitask.
2. Strong customer service skills.
3. Proficient in updating and maintaining various Excel spreadsheets.
4. Competence in working with Windows 10 computer systems, Microsoft Office, and Google Docs
5. Ability to quickly learn and operate proprietary software, with a focus on Foundation construction software.
Education and/or Experience
High school diploma or general education degree (GED)
Customer Service Background preferred
Administrative / Office experience preferred
Supervisory Responsibilities
· This position has no direct reports.
Working Conditions & Physical Demands:
· Prolonged periods of sitting at a desk and using a computer.
· Prolonged periods of phone use
· Must be able to lift up to 15 pounds at times.
· Some standing, bending, kneeling
Employee Perks and Compensation
Comprehensive Health benefits through Kaiser
Dental coverage provided by Delta Dental
$50,000 life insurance policy
401k Matching Program
Generous Paid Vacation
Paid Holidays
Paid Sick Leave
Disclaimers: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The above is not intended to be an exhaustive list of all responsibilities and duties required to perform this position.
External and internal applicants, as well as position incumbents who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of reasonable accommodation to be determined by management on a case by case basis.
REACO is committed to the principle of equal opportunity employment. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will The Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status or any other basis prohibited under law.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Gilroy, CA 95020 (Required)
Work Location: In person
