Position Overview
This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment by performing the following duties:
The primary job functions include, but are not limited to:
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Greet each customer in a timely manner and answer the telephone within three (3) rings
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Answer each customer’s questions regarding price, availability and function of merchandise
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Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice
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Obtain merchandise requested by customer or receives merchandise selected by customer
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Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
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Totals price and tax on merchandise purchased by customer to determine bill
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Accepts payment and makes change
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Wraps or bags merchandise for customers
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Obtains signature on charge invoices and accepts payment and makes change on cash invoices
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Correctly places any special orders as required by customer
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Balances cash drawer at the end of the shift (if necessary)
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Stock shelves, counters, or tables with merchandise
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Sets up advertising displays or arranges merchandise on counters or tables to promote sales
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Stamps, marks, or tags price on merchandise
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Bags or boxes orders accordingly
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Ensure outgoing transfers are processed properly and timely
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Cleans shelves, counters, or tables
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Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations
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May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor
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Present a good image of the company through proper dress and attitude
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Must participate in and complete sponsored and supported training
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Attends training or uses electronic media to increase product knowledge
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Performs other duties and assignments as directed by management
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Maintain grounds and parking lot
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Maintain a satisfactory attendance record and appearance
The skill requirements include, but are not limited to:
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Ability to work well with others and assist customer cooperatively and courteously
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Exemplary company work recorded, including attendance
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Must be able to work in a high paced, busy atmosphere
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Related experience in the auto parts industry preferred
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Must be able to follow oral and written instructions
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Must have basic math skills including addition, subtraction, multiplication and division
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Ability to read and write in English
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Must successfully complete background and criminal history checks
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Must pass a physical, human performance evaluation and a drug test
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Good understanding of and adherence to company policies and procedures
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Must maintain regular and prompt attendance
Attitude that supports the Company’s goals and values
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Education Requirements
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High school diploma or general education degree (GED); or equivalent combination of education and experience
Certification Requirements
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Completed ASE counterman I training course
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Meets all requirements to qualify for inclusion on AOC Approved Driver List
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