FXSpotStream LLC (FSS) seeks an outgoing, customer-service-oriented individual to join the organization as a Relationship Manager (RM), serving as a liaison between the Onboarding and Sales functions. The position will be based in Jersey City and will require office attendance Monday through Thursday, with remote work on Fridays, and flexibility for occasional additional remote workdays.
The RM will be responsible for onboarding clients to the FSS service and further cultivating the relationship by serving as the client’s primary point of contact. The RM will respond to client needs, educate clients about FSS’s services, provide excellent service, and continuously seek opportunities to generate higher trade volume and enhance the client experience.
The individual will report to the VP- Regional Head of Relationship Management (Americas).
The RM will be expected to perform the following responsibilities. Other duties commensurate with the position may be assigned.
- Perform all functions necessary to successfully onboard the client onto the FSS Service.
- Assist with the initial and ongoing documentation of processes and procedures.
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Resolve any client issues promptly and professionally
- Identify low volume/dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities.
- Ensuring that CRM is kept up to date and call reports logged.
- Use knowledge of the market and competition to identify opportunities for the company.
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Optimize vendor relationships & provide excellent service to maintain FXSpotStream’ s strong reputation in the market.
The individual should possess the following qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a team framework, both with other RMs as well as across other functions
- Capable of building, fostering, and maintaining strong professional relationships.
- Strong troubleshooting and analytical abilities.
- Competency in making data driven decisions.
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work across multiple projects, yet identify and address exigent situations
- Action-oriented, entrepreneurial and adaptable
- Willingness to develop an in-depth knowledge of FSS’s business and service offerings
- Education: Minimum BA or BS degree
- 2-3 years of experience preferred
The hiring range for this position is $100,000-$150,000 per year. This range represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications. This position is bonus-eligible, with bonus amounts determined at the company’s sole discretion.
