The IDD Program Manager is responsible for the daily programmatic leadership, administration, quality assurance, and regulatory compliance of Intellectual and Developmental Disabilities (IDD) services with key focus on Day Services and Residential Programs (Community Living Arrangements) within Clayton County. This position provides direct oversight of program operations, staff performance, service delivery, and participant outcomes to ensure high-quality, person-centered supports that promote independence, community integration, health, safety, and individual choice.
The Program Manager supervises site supervisors and direct support staff, oversees implementation of Individual Service Plans (ISPs), leads quality improvement initiatives, and ensures compliance with all state, federal, accreditation, and organizational requirements. The Program Manager ensures the consistent implementation of person-centered practices, maintains up-to-date residential policies and manuals, and adapts procedures in response to regulatory changes. This role requires flexibility in work hours, locations, and responsibilities to ensure adequate staffing and continuity of care.
Duties & Responsibilities
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Provide leadership and supervision for Day Program and Residential Program staff and supervisors.
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Oversee daily operations, staffing, scheduling, training, hiring, and performance management.
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Ensure implementation and monitoring of Individual Service Plans (ISPs).
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Review documentation for accuracy, timeliness, and compliance with payer and regulatory requirements.
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Verify service quality through record reviews, observations, site visits, and performance monitoring.
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Lead quality assurance, outcome reviews, stakeholder satisfaction reviews, incident reviews, and improvement planning.
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Review incidents and ensure health, safety, risk management, and abuse/neglect reporting requirements are met.
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Oversee facility inspections and address safety and maintenance concerns.
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Collaborate with participants, families, guardians, interdisciplinary teams, and community partners.
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Monitor budgets, purchases, and responsible use of program resources.
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Perform Developmental Disabilities Professional (DDP) functions and other duties as assigned. Coordinate and support state, federal, payer, accreditation, and DBHDD audits, inspections, and licensing reviews.
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Conduct internal compliance audits and oversee corrective action plans.
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Ensure compliance with HIPAA, Medicaid, DBHDD, and organizational policies.
Developmental Disabilities Professional (DDP) Functions
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Ensure services align with person-centered values and meet participants’ individualized goals and needs
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Provide oversight and guidance on ISP implementation and service delivery strategies
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Monitor service quality and recommend improvements using a continuous quality improvement approach
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Ensure required assessments (e.g., HRST, SIS, behavioral and clinical assessments) inform service planning
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Identify and mitigate risks to participant health and safety
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Oversee high-intensity supports, including behavior support and crisis plans, ensuring effectiveness and compliance
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Collaborate with interdisciplinary teams and external providers to coordinate comprehensive care
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Support and guide staff training to ensure competency in delivering individualized services
Collaboration & Professional Expectations
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Maintain solution-focused, collaboration and communication with internal leadership, team members and external stakeholders
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Participate in meetings, trainings, and professional development to remain current in best practices
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Demonstrate emotional intelligence, professionalism, cultural competence, and alignment with the organization’s mission, vision, and values
