The application window will be open until at least June 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Chicago, IL, USA; Boulder, CO, USA.
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a project management or a customer-facing role.
- Demonstrate a customer-first and empathetic mindset, with the ability to own the end-to-end experience and solutions.
- Ability to work flexible non standard working hours in line with customer requirements.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
gTech Ads GCS Customer Experience is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. In this role, you will have deep product knowledge, provide high quality customer experience and ‘own’ end to end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $140000 - $205000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more about benefits at Google.
- Prioritize outstanding customer service across the client journey, troubleshooting and resolving product issues and escalations for advertisers, Sales, agencies, and partners.
- Learn AI-powered Ads products to improve offerings by channeling partner feedback directly to core Product, Engineering, and Trust and Safety teams.
- Develop innovative tools and automated solutions for enhanced diagnostics, debugging, and data fixes, working seprately or alongside Product Engineering.
- Utilize data insights to build action plans that resolve customer pain points, focusing on operational improvements, knowledge management, and product adoption.
- Partner with regional and worldwide teams to manage emerging trends, improve client experiences, and drive a team culture, including weekend on-call support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
