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Patient Services Coordinator III

Novant Health -
Wilmington, NC

Job Details

Full-time

Qualifications

Patient scheduling systems
Maintaining patient confidentiality
Medical office experience
Practice management software
Patient demographics
Medical coding guidelines
Medical scheduling
Administrative experience
High school diploma or GED
Cultural competency
Payment posting in medical billing systems
Computer skills
Clerical experience
Managing patient records
Medical billing regulations compliance
Medical terminology

Full Job Description

What We Offer:

Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays. (Hybrid)
Location: 5145 South College Rd. Wilmington, North Carolina 28412

Department: Primary Care Business office

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For:

Education: High School Diploma or GED, required.
Experience: One year of clerical experience in medical office setting, required.
- Other related experience may be considered in lieu of medical office experience.
Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
Additional skills preferred: Proficient in use of all computer software utilized in practice.

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