Position Description:
WHERE HOSPITALITY MEETS ADMINISTRATION
At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience.
We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management.
You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.
WHAT YOU’LL DO
- Front-of-House Experience
- Deliver a warm, confident, and professional welcome to every guest
- Manage compliant customer check-ins with accuracy and discretion
- Maintain a calm, polished presence during high-volume periods
- Serve as the final touchpoint for customer satisfaction before departure
- Customer Engagement & Brand Representation
- Communicate promotions, loyalty programs, and store updates clearly
- Answer questions with confidence, or seamlessly escalate to management
- Represent the DACUT brand with professionalism, poise, and hospitality
- Management & Administrative Support
- Act as a trusted support partner to store leadership
- Assist with scheduling coordination, internal communication, and daily flow
- Track observations, customer feedback, and operational needs
- Help maintain organized front-of-house systems and documentation
- Operational Awareness
- Monitor lobby flow, wait times, and guest experience
- Assist with light inventory coordination and administrative tasks
- Support website accuracy and promotional visibility when needed
- Research competitor offerings and relay insights to management
- Compliance & Confidentiality
- Uphold all state cannabis regulations with precision
- Handle sensitive information with discretion and professionalism
- Maintain accurate records and documentation at all times
WHO WE’RE LOOKING FOR
- This role is ideal for candidates with experience in:
- Hospitality, concierge, front desk, or luxury retail
- Administrative, executive assistant, or office coordination roles
- Customer experience–driven environments (hotels, restaurants, boutiques)
- Required qualities:
- Naturally warm, confident, and engaging demeanor
- Highly organized with strong attention to detail
- Excellent verbal and written communication skills
- Ability to multitask gracefully in a fast-paced environment
- Comfort working closely with management and leadership
- Professional appearance and presentation
Additional Requirements:
- Cannabis experience is a plus, but not required — training provided
- Proficiency with computers, scheduling tools, and POS systems
- Must be 21+ and able to pass required background checks
WHY DACUT
- Health, dental, and vision insurance
- Employee product discounts
- Ongoing training and growth opportunities
- A professional, respectful, and team-driven culture
- A role where your presence, judgment, and people skills truly matter
READY TO JOIN THE MOVEMENT?
Be the welcoming face of DACUT Cannabis Retail — where passion meets professionalism. Apply today and grow with a team that’s shaping the future of cannabis retail.
Physical Requirements:
- Ability to stand and remain present at the front desk or lobby area for extended periods throughout scheduled shifts.
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Must be able to occasionally lift, carry, move, or organize office supplies, retail products, and inventory items weighing up to 25 pounds.
- Ability to walk throughout the retail location frequently to support operations, customer flow, and management needs.
- Ability to bend, stoop, kneel, crouch, and reach when organizing supplies, handling documentation, or assisting with front-of-house operations.
- Comfortable working in a fast-paced, customer-facing retail environment with frequent interruptions and multitasking.
- Ability to use computers, tablets, point-of-sale systems, telephones, scheduling software, and other office equipment for extended periods.
- Must possess the manual dexterity necessary to handle customer identification verification, documentation, cash transactions, and administrative tasks accurately.
- Ability to communicate clearly, professionally, and effectively with customers, team members, vendors, and leadership both in person and over the phone.
- Capable of maintaining composure, professionalism, and attention to detail during high-volume or high-pressure situations.
- Comfortable working in varying retail conditions, including moderate noise levels, bright lighting, and continuous customer interaction.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
