Operations Manager
ShipSquared | On-site, Addison, TX | Full-time
About ShipSquared
ShipSquared is a fulfillment center for growing DTC ecommerce brands. We run fulfillment, prep, and a live software portal that gives clients real visibility into their inventory and orders. We are scaling fast and onboarding a wave of new brands, and we need an Operations Manager who can own the floor and the systems behind it.
The Role
This is a player-coach role. You will run day-to-day fulfillment operations, build the processes that keep them consistent, and serve as the operational point of contact for our clients. We have invested heavily in automation and a strong software platform, so you are not buried in manual work. You are running a system. As volume grows, you will have the runway to build and lead a team beneath you.
What You Will Own
Morning label printing and prep runs, up to six times daily during Q4. Hands-on support for fulfillment center staff throughout the day. Creating and optimizing pick bin locations and floor layout. Keeping the office and work areas organized and audit-ready.
Writing, reviewing, and maintaining SOPs across carton labeling, product barcodes, onboarding, receiving, pack-out, returns, and all other warehouse related duties. Continuous improvement on slow or error-prone workflows.
Meeting with clients over Zoom for integrations, onboarding, questions, and advice. Keeping the support inbox handled and clean so no client request falls through the cracks.
Outreach, scheduling, and execution of partnerships with new carriers. Managing carrier relationships, pickup schedules, ad hoc pickups, and drop-off coordination. Ordering and maintaining supply and packaging levels from vendors.
Daily auditing of ShipStation for errors, missed orders, and connection issues. Proactively surfacing problems before they affect clients.
Temp hiring, onboarding, and training for fulfillment roles. Cross-training staff so there is no single point of failure.
Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns.
Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity.
Responsible for budgeting and payroll (operational P&L).
Responsible for scheduling and staffing to plan.
Responsible for ensuring operational success during new client launches.
Responsible for the development and coaching of all Area Managers, Leads and associates.
Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations.
Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
Address operational and personnel issues affecting functional area.
Perform additional duties as assigned
Who You Are
3+ years in fulfillment, warehouse, or 3PL operations, with some lead or supervisory experience
Comfortable being on the floor and in front of clients in the same day
Strong with systems and software — able to learn a WMS/OMS portal quickly
Organized, process-minded, and able to document what you do
Calm under volume and a strong problem solver on the fly (Extremely important)
Nice to Have
Experience with FBA prep, including FNSKU labeling, poly bagging, bundling, and B2B shipment plans. Familiarity with ShipStation, Shopify, or QuickBooks. Experience hiring and building a small team.
What Success Looks Like
First 45 days: You know every workflow on the floor, our SOPs are current, and you own the daily label and prep cadence without oversight.
Ongoing: Operations run consistently and measurably, clients get fast and accurate fulfillment, and the floor does not depend on any one person.
Must be flexible with the ability to work overtime as needed including evenings and weekends.
Compensation & Culture
Pay is based on experience, with significant room to grow as we scale. This role includes quarterly performance bonuses tied to operational results.
You will be joining a startup at the point where your work actually moves the needle. We keep our team lean on purpose. That means less bureaucracy, faster decisions, and real ownership over outcomes from day one. As we invest in robotics and automation, your job is not to do more manual work, it is to run smarter systems and build the processes that let us grow without growing headcount.
If you want a seat where you can lead, leave a mark, and grow into more as the company does, this is it.
Addison, Texas
Pay: $65,171.00 - $88,513.00 per year
Work Location: In person
