Join a team that shares your calling
At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
We’re actively hiring for Centralized Patient Access Representative to join our Central Access Team in the greater Spokane, Washington area. The call center environment promotes teamwork and growth opportunities for those eager to learn. We offer great pay, benefits and the potential to work from home after 90 days.
Position Summary
The Centralized Access Team provides excellent patient care and the development of employees’ healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community.
The Centralized Patient Access Representative handles inbound calls for multiple MultiCare Primary Care clinics including Family Medicine, Internal Medicine, Pediatrics and Anti-Coagulation. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners.
Responsibilities
- Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting.
- Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care.
- Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts.
- Handle all patient issues in accordance with best practices, escalating as needed.
- Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience.
- Utilize critical thinking skills to evaluate patient symptoms in accordance with MHS Triage Nurse Protocol
- Register and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns MyChart Navigation
Requirements
- High School Diploma or GED
- One (1) year customer service experience required
- Possess proficient computer skills operating multiple systems in a windows-based environment
- One (1) year office, clerical, or call center experience; in a medical setting preferred.
- Knowledge of medical terminology, and medical insurance preferred
- Electronic Medical Record experience; EPIC preferred.
- Familiarity with data entry and complex scheduling preferred
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Ready to Apply?
To expedite your application process, please also apply to this position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to apply:
https://multicare.wd1.myworkdayjobs.com/en-US/multicare/job/Centralized-Patient-Access-Representative-I_JR74283
Job Type: Full-time
Pay: $18.06 - $26.24 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
- operating multiple systems in a windows-based environment: 1 year (Required)
- electronic medical record (EPIC preferred): 1 year (Required)
- office, clerical, or call center (medical preferred): 1 year (Required)
Work Location: In person
