Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)
Our Mission
Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear—helping reduce accidents and save money.
About Shoes For Crews, LLC (SFC)
Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we’ve built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.
Position Summary
We are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset.
This role is ideal for someone who:
You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work.
Key Responsibilities
Hardware & Workstation Deployment
Help Desk & Technical Support
Troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues
Microsoft 365 & Systems Administration
Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management
Networking
Understand and apply foundational networking concepts (TCP/IP, VLANs, firewalls, switching) to support day-to-day operations
Cybersecurity
Apply cybersecurity best practices to daily operations, including endpoint protection, access control, and phishing awareness
Support security tooling administration (e.g., endpoint detection, MFA enforcement, security awareness platforms)
Work Schedule & Location
Qualifications & Skills
Technical Expertise
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, switching)
Business & Soft Skills
Experience
Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS-900, or similar), or equivalent hands-on experience
What Makes You Stand Out
Must be authorized to work in the United States without current or future employer sponsorship.
No visa sponsorship, transfers, or C2C arrangements are available for this position.
Must reside in or near the Boca Raton, FL area and be able to work onsite three days per week as required.
Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.
