Manitowoc County is looking for dedicated, calm, and service-minded individuals to join our Emergency Services team as a Public Safety Communicator at the Manitowoc County Joint Dispatch Center (MCJDC).
As a Public Safety Communicator, you are often the first point of contact during emergencies. Your work directly impacts the safety and well-being of our community by helping connect people in need with the appropriate emergency response services.
As a member of our dispatch team, you will:
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Answer emergency and non-emergency telephone calls
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Receive and manage radio communications
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Dispatch law enforcement, fire, EMS, and other emergency services
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Operate the Computer Aided Dispatch (CAD) system
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Access and utilize the Department of Criminal Justice Information (DCI) terminal
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Operate the National Crime Information Center (NCIC) database
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Provide critical information and support to emergency responders
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Maintain accurate records, logs, and documentation
We are seeking individuals with the aptitude, commitment, and desire to learn. Whether you're starting a new career or looking for meaningful work that makes a difference, we provide the training needed to become a successful Public Safety Communicator.
This is an exciting opportunity to build a rewarding career in a fast-paced environment where no two days are the same.
Candidates hired as trainees will complete an intensive 12–16 week training program that includes:
All required certifications and training are provided and must be successfully completed for continued employment.
The Manitowoc County Joint Dispatch Center operates 24 hours a day, 7 days a week, 365 days a year.
Communicators work rotating 8-hour shifts, including:
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6:00 a.m. – 2:00 p.m.
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2:00 p.m. – 10:00 p.m.
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10:00 p.m. – 6:00 a.m.
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10:00 a.m. – 6:00 p.m.
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7:00 p.m. – 3:00 a.m.
Schedules follow a rotating pattern of:
5 days on, 2 days off, 5 days on, 3 days off (5/2/5/3)
Training schedules may vary. After successful completion of training, shift assignments are based on seniority and operational needs.
Current openings are on third shift (night shift).
Successful candidates are:
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Able to remain calm under pressure
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Strong multitaskers
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Effective communicators
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Detail-oriented and dependable
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Committed to serving the public
Applicants will complete a specialized aptitude assessment designed to identify individuals with the skills and abilities needed for 911 dispatching.
Aptitude testing, background investigation, and drug screening are required.
If you're looking for a challenging and meaningful career where your actions help protect lives, support first responders, and serve your community, we encourage you to apply and become part of the Manitowoc County Emergency Services team.
A high school diploma and whatever combination of additional education and work experience provides the necessary knowledge, skills, and abilities to perform the essential functions of the position.
Comprehensive Benefits Package
At Manitowoc County, we invest in our employees' health, financial security, and work-life balance.
Health & Wellness
Choose from a robust selection of benefits designed to support you and your family, including:
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Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Disability Insurance
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Critical Illness Coverage
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Accident Insurance
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Hospital Indemnity Coverage
Financial Security & Retirement
Plan confidently for your future with:
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Participation in the Wisconsin Retirement System (WRS)
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Deferred Compensation Retirement Savings Plan
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Employer-supported income protection through Short-Term Disability Income Continuation
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Voluntary Identity Theft Insurance
Paid Time Off
Enjoy generous paid leave benefits, including:
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Paid Holidays
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Vacation Time
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Sick Leave
Additional Employee Benefits
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Student Loan Forgiveness Program - working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: https://dpm.wi.gov/Pages/Job_Seekers/StudentLoanForgiveness.aspx
- Discounted subscription to the Savi Student Loan Forgiveness Program, helping employees navigate and maximize federal student loan forgiveness opportunities
Work-Life Balance
Predictable schedule of 75 hours per two-week pay period
Commitment to supporting employee well-being and maintaining a healthy balance between work and personal life
Equal Opportunity Employer
Manitowoc County is committed to fostering a welcoming, inclusive, and respectful workplace where all employees can thrive. Employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all individuals and do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military service, arrest or conviction record, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable accommodations are available throughout the recruitment and employment process for qualified individuals with disabilities. Applicants requiring accommodation should contact the Manitowoc County Personnel Department at (920) 683-4063.
NOTE: Per - Wis. Stat. § 19.36(7) Records that would reveal the identities of job applicants must be kept confidential if the applicants so request in writing. However, the identities of final candidates to local public office may not be withheld. A final candidate is an individual who is one of the five most qualified applicants, or a member of the final pool if that is larger than five. If there are fewer than five candidates, each one is a final candidate. Please contact the Personnel Department at 920-683-4063 if you have questions regarding this information or you would like to keep your information confidential.
