Center Associate / Sales Associate
$17–$19/hour | Part-time 15-20hrs per week
Join our locally owned family business in Northampton!
We are a locally owned and operated business that values relationships with our neighbors and provides essential shipping, professional printing, notary, and mailbox services to the Northampton community. We are looking for a reliable, tech-savvy team member who enjoys problem-solving and wants to be part of a supportive, close-knit team.
The Role
As a Center Associate / Sales Associate, you are more than a cashier; you are a consultant, an advisor, a problem solver, and a provider of solutions. You will help customers with shipping logistics, professional print projects, packaging needs, and confidential document services while delivering excellent customer service in a fast-paced retail environment.
Key Responsibilities
- Provide friendly, professional service to walk-in customers and telephone/email inquiries.
- Pack fragile and delicate items and process shipments using shipping software.
- Operate point-of-sale systems, copiers, printers, and finishing equipment such as binding and laminating.
- Manage mailbox mail and packages and maintain a clean, organized store environment.
- Complete required training, stay current on sales and promotions, and follow payment and security procedures.
- Process merchandise returns and exchanges, including Amazon and Happy Returns.
- Assist with crating, palletizing, inventory, merchandising, supply ordering, and daily store maintenance.
- Cross-sell and up-sell services to help customers choose the best shipping or print solution.
Qualifications
- High school diploma or GED required.
- 1–2 years of retail or customer service experience preferred.
- Strong computer skills and the ability to learn new software quickly
- Excellent verbal and written communication skills, with strong spelling and math accuracy.
- Ability to stand for a shift and lift up to 50 lbs. frequently.
- Strong work ethic, a passion for sales, and comfort working with hands-on packaging tasks.
Notary Requirement
- Must become a Notary Public within 60 days of hire (required).
- All application fees, training, and certification costs are fully paid by the store.
Why You’ll Love Working With Us
- Competitive pay at $17.00–$19.00/hour, based on experience.
- Quarterly bonus program to reward performance and team success.
- Flexible schedule with full-time and part-time opportunities.
- Paid training and on-the-job support.
- Growth opportunities, including paid Notary Public certification and bonuses for specialized skills.
- Friendly, family-run atmosphere with paid time off and store discounts.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
