核心业务：客户服务运营数据监控与分析
岗位职责
- 数据监控：负责客户服务部热线/邮件/AI客服机器人的质量、时效等核心指标的日常监控与预警
- 结合QA团队反馈的结果，对数据进行多维度归因分析，定位客户体验痛点并驱动优化
- 定期输出高质量的数据分析报告，向跨国管理层汇报业务洞察及优化建议
任职要求
- 教育背景：985/211 或海外知名高校本科及以上学历
- 至少掌握一项数据处理工具（python R语言等） 及Excel
- 能熟练使用可视化工具（如 Tableau / Power BI）进行数据分析
- 具备优秀的逻辑思维与结构化表达能力，能清晰呈现数据背后的业务逻辑
- 能接受跨国时差会议（公司提供完善的调休制度）
Core Business: Customer Service Operation Data Monitoring and Analysis
Job Responsibilities Data Monitoring:
- Responsible for daily monitoring and early warning of core indicators such as quality and timeliness of the customer service department's hotline/email/AI customer service robot.
- Combine feedback from the QA team to conduct multi-dimensional attribution analysis on the data, identify pain points in customer experience, and drive optimization.
- Regularly output high-quality data analysis reports, and report business insights and optimization suggestions to the multinational management team.
Job Requirements Education Background:
- Bachelor's degree or above from a 985/211 university or a well-known overseas university.
- At least proficiency in one data processing tool (Python, R language, etc.) and Excel.
- Skilled in using visualization tools (such as Tableau/Power BI) for data analysis. Excellent logical thinking and structured expression ability, able to clearly present the business logic behind the data.
- Able to accept multinational time difference meetings (the company provides a comprehensive compensatory leave system).
职位类型：全职, 应届生
薪资： $28.00至$32.00（每小时 ）
Work Location: 现场办公
