Client Service Representative Manager- Veterinary
Overview
Join our team as a Client Service Representative, where you'll be the first voice and face our clients experience. This role is all about creating a seamless, stress-free experience for pet owners — from the first phone call to checkout. You'll manage scheduling, handle client communications, coordinate between pet parents and our clinical team, and keep the front of house running smoothly. If you're organized, personable, and thrive in a fast-paced environment, this is a rewarding opportunity to be part of a veterinary team without needing to be in the exam room.
Responsibilities
- Greet clients warmly and create a welcoming, calm environment for pets and their owners
- Answer phones, respond to messages, and manage appointment scheduling across multiple providers and locations
- Handle check-in and check-out workflows, including collecting payments and processing invoices accurately
- Communicate wait times, appointment prep instructions, and follow-up care information to clients clearly and empathetically
- Coordinate with veterinarians and technicians to relay client questions, concerns, and updates
- Maintain accurate client records, update contact information, and manage patient files in the practice management system
- Assist with new client onboarding - collecting intake forms, explaining clinic policies, and setting expectations
- Manage prescription refill requests, food/product orders, and referral coordination
- Support the team with light administrative tasks: filing, scanning, inventory ordering, and mail
Qualifications
- Experience in a client-facing role — veterinary reception preferred, but strong customer service backgrounds (hospitality, medical front desk, retail management) welcome
- Comfortable with multi-line phones, scheduling software, and managing a busy front desk
- Strong written and verbal communication skills — you can explain things clearly and kindly
- Ability to stay calm and organized when things get hectic
- Basic familiarity with veterinary terminology is a plus, but we'll train the right person
- Genuine care for animals and the people who love them
- Reliable, punctual, and able to work a consistent schedule
This role is ideal for someone who loves connecting with people, thrives on keeping things organized, and wants to be part of a veterinary team in a role that's focused on the client experience - not clinical tasks.
Pay: $25.00 - $30.00 per hour
Work Location: In person
