OKC Autoworks is looking for a high-performing Guest Experience Manager to own the guest experience, workflow, team leadership, sales performance, and day-to-day success of our location.
This is not a sit-back-and-maintain role. This is a seat for someone who loves people, thrives on ownership, communicates at a high level, drives performance, and wants to help lead a shop that has the potential to do $200,000+ months.
Seat Summary
The Guest Experience Manager serves both our internal and external guests with a complete focus on developing relationships while maintaining the company's standards for ethical business practices.
In this seat, you are responsible for creating an exceptional guest experience, managing workflow, building and selling estimates, protecting margin, leading your team, communicating clearly, and owning the overall condition and success of the shop.
Success in this role looks like happy guests leaving 5-star reviews, bays staying full, technicians having consistent work, strong gross profit, and a team that is growing personally and professionally.
About OKC Autoworks
OKC Autoworks is building a shop experience that feels different from the typical automotive repair business. We believe in doing the right thing, taking care of people well, creating a strong culture, and operating with a mindset of constant improvement.
We want a leader who can help us create more than just an experience. We want someone who can help us set a new standard, build trust with guests, and raise the level of execution inside the business.
Who You Are
- Self-Driven – You do not need much direction and are usually one step ahead. You proactively see what needs to get done and move.
- Effective Communicator – You communicate clearly and confidently with guests, team members, and leadership in person and in writing.
- Open, Honest, and Transparent – You value direct communication, healthy feedback, and professional growth.
- High Performance Drive – You are not wired for mediocre. You want to improve, win, and help others win.
- Creative and Inquisitive – You love learning, thinking, improving, and running with a new idea.
- Organized and Detail-Oriented – You can balance a lot, prioritize well, and keep things from slipping through the cracks.
- Team Player – You care more about the team winning than personal credit and know how to build people up.
- Fun-Loving – You perform at a high level but also bring good energy, humility, and personality to the team.
- Flexible and Adaptable – You can pivot quickly and handle changing demands without losing momentum.
- Growth Mindset – You learn fast, bounce back, and keep moving forward.
- Authentic and Genuine – You are real, approachable, and trustworthy.
- Positive Vibes and Energy – People enjoy being around you, and guests feel taken care of.
- Massive Accountability – You do not make excuses. You own outcomes and look in the mirror first.
- Problem Solver – You love figuring things out and making things work better for everyone.
What You Will Own Guest Experience
- Manage the guest experience and own all guest touch points.
- Say yes to guests whenever possible and help keep the bays consistently full.
- Assist waiting guests and ensure guests are updated daily.
- Manage guest communications across all platforms.
- Educate and counsel guests on proper vehicle repair and maintenance.
Workflow and Store Operations
- Build and sell estimates that you create and help manage workflow.
- Manage schedules, flags, paperwork, purchases, receipts, inventory, returns, and cores.
- Help ensure target margins are achieved and operational details stay tight.
- Support fleet communication and other day-to-day operational follow-through as needed.
- Make sure technicians have the resources they need to do their jobs well.
Leadership
- Communicate goals and celebrate wins with your team.
- Coach team members and help drive individual growth and development.
- Lead daily and weekly meetings in a way that builds stronger team dynamics.
- Solve problems, reinforce standards, and follow company policies and procedures.
- Contribute to manager meetings, trainings, and leadership conversations.
Building Ownership
- Open the office early enough to set the day up for success and close it properly at the end of the day.
- Keep the work area, waiting room, and restrooms clean, organized, and guest-ready.
- Help oversee building appearance, safety, supply levels, equipment readiness, and paperwork.
- Maintain a professional environment that reflects the experience we want our guests to have.
What Success Looks Like
You come into this role excited to learn, eager to lead, and ready to deliver a standout guest experience through service, communication, organization, and ownership.
You take pride in building relationships, increasing guest satisfaction, selling needed work ethically, managing expectations, and helping the business run in a professional, orderly, and profitable way.
Compensation
This role is designed with a strong base plus meaningful upside.
- Base salary
- Monthly performance bonus tied to store performance.
- Additional upside for a leader who helps drive high-performance months.
Schedule and Presence
This is a full-time, in-person management role. This seat requires strong on-site presence, leadership availability, and ownership of the location's daily operation.
The right candidate is the kind of person who wants to own the day, set the tone, support the team, and help close out each day the right way
Pay: $75,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
