Job Purpose
The Associate - Retail Sales will be responsible for maximizing store revenue by delivering exceptional customer service, demonstrating in-depth product knowledge and building lasting customer relationships, while serving as a brand ambassador committed to professionalism and integrity.
Job Responsibilities
Sales & Customer Relations
· Warmly welcome customers and build genuine relationships to understand their Jewellery preferences and create personalized shopping experiences.
· Demonstrate in-depth knowledge of jewellery items, confidently guide customers through selections while highlighting product features and craftsmanship.
· Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, new product launches and in-store campaigns.
· Deliver excellent customer experience by cultivating a personal client base, managing after-sales support and follow-up to foster loyalty and referrals.
· Address and resolve customer concerns with professionalism and care and promptly escalate to the Store Manager if required.
Inventory & Visual Merchandising
· Ensure all Jewellery displays are clean, visually appealing and securely arranged to maintain a premium in-store presentation.
· Assist with daily stock audits, documentation of incoming and outgoing stock and reconciliation of physical counts with system records.
· Provide regular updates to the Store Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations.
· Support coordination of Jewellery repairs, custom orders, returns, and exchanges in accordance with Company policies and quality standards.
· Follow high-value inventory handling and security procedures, including display controls and safe storage, to minimize loss and ensure asset protection.
Compliance, Safety & Security
· Adhere to all Company SOPs and local regulatory requirements, including anti-theft protocols, opening and closing checklists, and safety standards.
· Comply with applicable AML, KYC, and customer identification procedures for high-value transactions, as required by Company policy and law.
· Follow Company safety procedures, incident reporting protocols, and emergency response guidelines, promptly escalating incidents to the Store Manager.
Reporting & Operational Support
· Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems.
· Submit daily sales reports to the Store Manager, highlighting customer feedback, fast- and slow-moving stock, and operational challenges.
· Actively participate in performance reviews and training sessions, as advised by the Store Manager, to support continuous development.
Qualifications & Requirements
- High school diploma or equivalent; additional education in sales, retail, or a related field is preferred.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in at least one Indian regional language is preferred, based on the customer demographics and business needs of the store.
- Must have unrestricted authorization to work in the United States without requiring current or future employer sponsorship.
- Ability to work flexible schedules, including weekends, evenings, and holidays, based on business requirements.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Location: In person
