We are seeking an energetic, service-driven Front Desk Manager to help lead the guest experience at the Towneplace Suites Omaha West. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.
Guest Experience Leadership
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Lead by example in delivering warm, professional, and efficient guest service
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Resolve guest concerns quickly and confidently
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Ensure all brand standards and service protocols are consistently met
Team Supervision & Development
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Supervise front desk associates during assigned shifts
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Coach, train, and mentor team members
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Assist with scheduling and shift coverage
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Foster positive morale and accountability within the team
Operational Excellence
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Oversee check-in/check-out procedures and cash handling accuracy
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Monitor room inventory and coordinate with housekeeping and maintenance
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Support revenue goals through upselling and guest engagement
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Ensure compliance with safety, security, and company policies
Administrative Support
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Assist with reports, audits, and daily shift reconciliation
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Support onboarding and training of new associates
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Partner with the General Manager on performance and service initiatives
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1–3 years of hotel front desk experience (supervisory experience preferred)
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Strong leadership and conflict-resolution skills
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Excellent communication and problem-solving abilities
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Experience with hotel property management systems (Marriott systems experience preferred)
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Flexibility to work evenings, weekends, and holidays
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A positive, team-first mindset
We believe in investing in our people and building careers, not just jobs.
Benefits include:
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Competitive pay
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Medical, Dental, and Vision Insurance
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Life & AD&D Insurance
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401(k) with company match
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Paid Time Off
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Hotel discounts (Marriott brand discounts)
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Growth and advancement opportunities within our expanding portfolio
