Overview:
Responsible for daily direction and supervision of the service department and Service Technicians.
Responsibilities:
- Oversee the daily operations of the service department.
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Manage the distribution of Service Technician workloads and assignments.
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Direct the activities of Service Technicians.
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Manage shop costs to achieve margin objectives.
- Ensure the appropriate manpower and supplies are available to complete work assignments.
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Review in progress and completed jobs to verify scope of work completed appropriately and safely.
- Maintain a clean and safe work environment.
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Assist Service Advisors in responding to and handling customers' service complaints.
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Establish work standards and evaluate Service Technician's performance.
- May handle issues related to warranty work requests.
- May determine need and cost of service repairs.
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Hire, counsel, and discharge Service Technicians as necessary.
Qualifications:
- Ability to organize and direct oneself and effectively supervise others.
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Ability to utilize the available time to organize and complete work within given deadlines.
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Ability to find a solution for or to deal proactively with work-related problems.
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Ability to communicate effectively with others using the spoken word.
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Ability to take care of the customers’ needs while following company procedures.
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Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Education/Experience:
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High School Graduate or General Education Degree (GED) and three to seven years related experience.
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Associates or Bachelor’s degree strongly preferred.
Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Other Requirements:
Prior experience in a shop and/or field service environment required. Ability to utilize laptop computers and portable diagnostic tools required. Prior supervisory experience required.
Working Conditions:
Office and shop environments. Shop environment may not have air conditioning.
