The Associate Dean, Access & Retention Services, supports the College’s strategic, enrollment management, and completion plans by overseeing the operations of the Accessibility Offices, TRIO, testing and learning support services, and the Academic Engagement Program. Responsibilities related to the Accessibility Offices include: (1) recruiting, hiring, supervising, and developing accessibility staff; (2) ensuring compliance with all applicable federal, state, and local laws and regulations; (3) reviewing, interpreting, verifying, and monitoring required professional documentation of students’ disabilities; (4) advising students, faculty, and staff on reasonable accommodations for coursework and examinations; and (5) serving as the College’s primary ADA compliance officer. Retention-related responsibilities include: (1) recruiting, hiring, supervising, and developing retention staff; (2) evaluating learning support services with a focus on student resilience and retention; and (3) advising faculty and staff on trauma-informed practices and universal design for learning.
Shift: Monday - Friday; 8:00 am - 5:00 pm. Evenings and weekends, as needed.
Location: Springfield Location
This position is eligible for limited telecommuting opportunity on Fridays, with approval. This is subject to change per College needs.
Knowledge and Skills
Experience
Five to ten years of similar or retention and completion related experience.
Three to five years of experience working with ADA/504 regulations in a higher education environment.
Three to five years in a leadership position preferred.
Education
A Master's degree or a specialized certification program taking one year or more of coursework beyond a Bachelor's degree.
Certificates, Licenses, and Registrations: Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
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Budget Impact: Administers and manages department budgets that report under Access & Retention Services in accordance with Clark State College policies and in compliance with requirements and regulations of the government.
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Accountability: Takes responsibility for one's own actions including but not limited to completing tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate.
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Communication Skills: Highly collaborative with excellent communications skills.
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Compliance: Ability to effectively analyze and interpret mandated policies, procedures, and regulations.
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Culture of Care: Cultivates a supportive environment by implementing a trauma-informed culture of care.
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Customer Service: Serves both internal and external customers in an efficient, timely, and pleasant manner; maintains professional appearance.
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Ethics: Displays basic business-oriented principles and values; shows honesty and integrity in making decisions and communicating with others.
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Leadership: Ability to provide leadership of staff; ability to delegate and to hold others accountable in a way that instills confidence and self-respect.
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Reliability: Completes work in a timely manner with attention to detail; ability to work irregular work hours; ability to be depended upon and to identify and problem-solve.
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Team Environment: Collaborate effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals.
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Technology: Familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications.
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Time Management: Highly organized with strong time management skills and ability to effectively prioritize tasks.
Physical Requirements
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.
