Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Burlington, WI (Onsite)
Employment Type: Full-Time, 1099 Independent Contractor
Benefits: No Benefits
Job Summary
We are seeking a motivated L1 AV Support Engineer to provide onsite Audio-Visual and IT support at our client’s location in Burlington, Wisconsin, USA. The ideal candidate will have hands-on experience supporting conference room technologies, video conferencing platforms, and end-user AV equipment. This role requires excellent troubleshooting skills, strong customer service, and the ability to work independently in a fast-paced corporate environment.
This is a full-time onsite position from Monday through Friday. This is a 1099 Independent Contractor role without any benefits.
Key Responsibilities
- Provide first-level (L1) onsite support for Audio-Visual (AV) systems and meeting room technologies.
- Set up, operate, and troubleshoot conference room equipment, including displays, projectors, microphones, speakers, cameras, and presentation systems.
- Provide support for Cisco Webex, Cisco Webex Room Devices, Webex Meetings, and Cisco video conferencing endpoints.
- Support Microsoft Teams Rooms, Zoom Rooms, and other collaboration platforms.
- Configure and troubleshoot Cisco Webex devices, room scheduling panels, and conferencing peripherals.
- Assist users with meeting setup, audio/video connectivity, screen sharing, and presentation issues.
- Monitor meeting rooms to ensure all AV equipment is functioning properly before scheduled meetings.
- Diagnose and resolve hardware, software, and connectivity issues related to AV systems.
- Perform routine preventive maintenance and testing of conference room equipment.
- Coordinate with remote engineering teams and third-party vendors to escalate issues when required.
- Maintain inventory of AV equipment, accessories, and spare devices.
- Create and update documentation, troubleshooting guides, and asset records.
- Manage support requests through the organization’s ticketing system and ensure timely resolution.
- Deliver excellent customer service while supporting executives and end users.
Required Skills & Qualifications
- 1–3 years of experience in Audio-Visual (AV) or Desktop Support.
- Hands-on experience supporting Cisco Webex conferencing solutions.
- Experience with Cisco Webex Room Kits, Webex Boards, Webex Desk Pro, or Cisco collaboration endpoints. Experience supporting Microsoft Teams and Zoom meetings.
- Knowledge of AV hardware, including projectors, displays, microphones, amplifiers, speakers, cameras, and presentation systems.
- Basic understanding of networking concepts, including TCP/IP, LAN/WAN, and Wi-Fi connectivity.
- Experience troubleshooting Windows 10/11 and Microsoft Office applications.
- Familiarity with HDMI, DisplayPort, USB-C, VGA, and other AV connectivity standards.
- Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to work independently while maintaining a high level of customer service.
Preferred Qualifications
- Experience supporting executive boardrooms and conference rooms.
- Basic knowledge of Cisco networking and collaboration technologies.
- Familiarity with Crestron, Extron, Biamp, Poly, or Logitech conferencing solutions.
- ITIL Foundation certification is a plus.
- CTS (Certified Technology Specialist) certification is an advantage but not mandatory.
Work Schedule
- Monday to Friday
- Full-Time Onsite
- Burlington, Wisconsin, USA
Employment Terms
- 1099 Independent Contractor
- No Benefits
- Immediate joining preferred
Interested candidates are invited to send their resumes to:
[email protected]
