Job Summary
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests, visitors, and team members. This energetic role requires a proactive individual who excels in providing exceptional customer service, managing administrative tasks efficiently, and maintaining a professional and organized front office environment while adhering to all company and brand standards. As a Front Desk Agent, you will handle multi-line phone systems, coordinate reservations, check guests in and out of the hotel property management system, maintain appropriate billing practices, and support office operations with enthusiasm and precision. Your positive attitude and organizational skills will help create a seamless experience for everyone who enters our space.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
- Maintain an organized front desk area, including filing, data entry, and managing office supplies.
- Schedule reservations, check guests in and out of the hotel following all company and brand standards
- Handle clerical duties such as proofreading documents, managing correspondence, and supporting administrative tasks.
- Utilize computer skills across Microsoft Office Suite, Google Workspace, and other relevant software to support daily operations.
- Provide excellent customer support by addressing inquiries efficiently and maintaining positive communication.
- Demonstrate strong phone etiquette while handling inquiries via phone or email with professionalism and clarity.
- Maintain a clean and sanitary environment
- Assist other departments as needed
Qualifications
- Proven experience in front desk or administrative roles within office environments or hospitality experience is preferred
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry skills.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
- Exceptional customer service skills coupled with professional phone etiquette.
- Ability to handle confidential information discreetly while demonstrating strong time management skills.
- Join us as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Your enthusiasm for organization and customer service will make a meaningful impact on our team’s success while providing an engaging environment where your skills can shine.
Pay: $16.50 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
