Customer Service Representative Role Description:
The Customer Service Representative is responsible to maintain accurate and complete customer sales order and release schedules. They are to communicate with customer on a regular basis to ensure customer satisfaction.
Customer Service Representative Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also, additional job duties may be assigned.
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Maintains customer related files for all purchase orders and release records.
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Maintains an accurate and complete sales order file for each customer.
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Pulls and updates EDI communications daily as required.
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Ensure that weekly releases for each customer are entered and updated as received.
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Reconciles Customer CUMs weekly. Complete CUM roll end of year per customer process.
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Review inventory levels on parts daily to ensure customer demands are covered. Coordinate with inventory control any suspect items or variances report by shipping.
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Projects weekly product shortages to production & outside service schedulers.
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Coordinates customer requirements with production scheduler & and outside service scheduler to ensure that customer are shipped on time and according to schedule.
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Coordinates jobs balance out with production scheduling to ensure the avoidance of obsolescence claims and inventory levels.
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Coordinates all engineering changes to avoid obsolescence.
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Orders and monitors expendable packaging needs for production in accordance of customer requirements
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Plans and schedules daily shipping requirements.
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Complete customer specific shipping documents such as Pro-forma Invoices and SLI’s
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Updates, monitors and maintains customer shipping schedules
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Coordinates all customer related activities with purchasing, production, quality, engineering, accounting and shipping.
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Communicates and coordinates with customer any productions matters that related to their schedules.
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Provide logistical support for customer container programs and ensures appropriate levels of containers stock is available to support production.
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Builds and maintains excellent working relationships with customers
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Alerts production to potential problem areas in regards to customer needs.
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Ensures that ASN transmissions are done in a timely fashion to meet customer requirements
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Coordinates with MIS department all customer EDI requirements and assists with testing and development when necessary.
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Participates in the year-end physical inventory
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Participates in maintenance of IATF16949 standards
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Working Safely as a condition of employment.
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Work with Accounting regarding open Receivables and invoice discrepancies weekly
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Provide on-call support for customers and E&E shipping department
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Book expedites as required; Maintain premium freight log
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Complete customer related complaints and required paperwork (DMR’s, STR’s, shortages, etc.)
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Other duties as assigned
Education:
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Associates degree required. Bachelor’s degree preferred.
Experience:
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2-4 years of related experience. Experience in an automotive manufacturing setting is preferred. '
Certifications:
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American Production and Inventory Control Society (APICS - CPIM) preferred.
Benefits
E & E offers a competitive wage, solid opportunity, and a career path to success. We offer comprehensive benefits such as medical, dental, vision, life insurance, short-term and long-term disability, 401 (k) program, and free membership to local gym.
