IT Operations & Support
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Manage and maintain servers, networks, and internal systems to support daily operations.
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Provide hands-on technical support to staff across multiple office locations.
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Ensure the reliable operation of hardware, software, and communication systems.
Network & Systems Administration
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Monitor, troubleshoot, and optimize LAN/WAN, firewalls, VPNs, and VoIP systems.
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Oversee backups, disaster recovery, and data integrity processes.
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Manage user accounts, permissions, and security protocols.
Leadership & Strategy
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Supervise a small team of IT technicians and coordinate with external vendors.
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Develop and implement IT policies, procedures, and best practices.
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Assist in strategic planning for IT upgrades, expansions, and cybersecurity initiatives.
Security & Compliance
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Maintain system security, including anti-virus, firewalls, and regular patching.
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Ensure compliance with industry standards and customer data protection requirements.
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Conduct regular assessments to identify risks and vulnerabilities.
Required Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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5+ years of experience in IT operations, with at least 2 years in a supervisory or leadership role.
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Strong understanding of Windows-based systems, networking, and server administration.
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Experience with Microsoft 365, Active Directory, and VoIP systems.
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Solid problem-solving abilities with a customer-service mindset.
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Excellent communication and organizational skills.
Preferred Qualifications:
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Experience working in the telecommunications or communications industry.
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Familiarity with rural broadband technologies or small ISP environments.
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Knowledge of cybersecurity practices and tools.
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Certifications such as CompTIA Network+, Security+, or Microsoft certifications.
