Customer Service Liaison
Provides customer service through inbound and outbound calls, emails, and web-based applications. Serves as a liaison between clients and agents while establishing and maintaining positive client relationships. Follows up on accounts and updates account information until the account is repossessed or cancelled by the client.
Essential Duties and Responsibilities:
Maintain professional client relationships and communicate updates between repossession agents and clients by phone, email, and client systems.
Assign repossession orders to the appropriate service areas.
Resolve customer questions, complaints, and requests timely and professionally.
Update repossession accounts as needed in accordance with client requirements.
Enter data into applicable systems and publish agent updates for client review.
Update account notes accurately and in a timely manner.
Follow up on tips and leads, including basic skip tracing, to support effective account resolution.
Assist with phone coverage and basic administrative duties as needed.
Maintain knowledge of the UCC and Fair Debt Collection Practices Act.
Provide customer-focused service at all times.
Qualifications:
Excellent verbal and written communication and problem-solving skills.
Proficiency with internet navigation, Microsoft Word, Excel, and Outlook.
Previous customer service experience preferred.
Ability to multitask in a fast-paced environment.
Ability to work independently and meet client expectations at all times
