Key Responsibilities
- Prepare, review, and process vehicle titles, registrations, and related documentation
- Verify accuracy and completeness of title documents, including lien information, odometer disclosures, and bills of sale
- Prepare title packets for customers, ensuring all required documents are included and ready for mailing
- Submit title and registration paperwork to state DMVs in accordance with jurisdictional requirements
- Track title status and follow up on pending, rejected, or missing documentation
- Resolve title issues such as errors, missing signatures, lien releases, or corrections
- Communicate with buyers, sellers, lenders, dealerships, and DMVs to obtain required documentation
- Maintain accurate records and update internal systems with title status and notes
- Ensure compliance with all state and federal regulations related to vehicle titling and registration
- Meet internal service-level agreements (SLAs) and productivity standards
- Support audits and respond to title-related inquiries as needed
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1–3 years of experience in vehicle titling, registration, or automotive administrative work
- Strong knowledge of DMV processes and title regulations (multi-state experience a plus)
- Excellent attention to detail and accuracy
- Strong organizational and time-management skills
- Ability to manage high volumes of paperwork in a fast-paced environment
- Effective written and verbal communication skills
Preferred Skills
- Experience working with lenders or lienholders
- Familiarity with electronic titling (ELT) systems
- Problem-solving mindset with the ability to handle exceptions and escalations
- Customer-service oriented approach
Work Environment
- Office environment
- Prolonged periods of computer and document review
- Fast-paced, deadline-driven role
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
