Our Special Accounts team creates and delivers the right solutions by partnering with our members to resolve delinquent account issues.
We are searching for an individual with the following abilities:
· Action oriented and focused on producing good outcomes.
· Takes initiative, adjusts quickly to change, has a positive attitude, and take responsibility for results.
· A top performer known for meeting goals successfully.
· Can provide great member service even when handling challenging situations by offering our members alternative solutions.
· Ability to grasp information quickly and not get overwhelmed when needing to move quickly from one topic to another.
· Excellent time management skills, strong self-motivator.
· Attention to detail and ability to multi task.
· Unafraid to deliver tough messages when necessary.
· Steps up to conflicts, seeing them as opportunities.
· Can push self and others to move forward on a goal.
Member Focus
· Resolve employee and escalated member inquiries and issues.
· Ability to research, analyze, and understand member financial hardship issues.
Communication Skills
· Must have strong interpersonal skills, ability to work with members, the public and individuals at all levels of the organization in a positive, collaborative manner.
· Excellent communication, listening and written skills.
· Can establish and maintain effective relationships with members while gaining their trust and respect.
Bilingual preferred
Computer Skills
· Fluency in Microsoft Office tools
· Experience with multiple browsers and tabs
Primary Responsibilities include:
· Controlling delinquent loan accounts.
· Collect delinquent loan payments with outbound calls and email communication.
· Recover collateral
· Respond to inbound inquiries from both members and team members
· Be receptive and responsive to feedback and coaching.'
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Work Remotely
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
Education:
- High school or equivalent (Required)
Experience:
- Member : 1 year (Preferred)
Work Location: In person
