Build Strong Routes. Lead Great People. Keep Operations Moving.
Arnold's Environmental Services is looking for a hands-on Operations, Dispatch & Routing Manager to lead daily service execution across our portable restroom, restroom trailer, yard, fleet, and field operations. This role is ideal for an experienced operations or dispatch leader who can organize people and equipment, solve problems in real time, improve route performance, and hold a team accountable while maintaining a positive and respectful work environment.
You will oversee drivers, service technicians, yard personnel, and assigned dispatch support. You will also partner closely with customer service, mechanics, HR, and company leadership to ensure our customers receive safe, reliable, and timely service.
About Arnold's
Arnold's Environmental Services has served Southeastern Wisconsin since 1992. We are a locally owned company providing portable restrooms, restroom trailers, and sanitation services for construction sites, businesses, community events, and special occasions. Our reputation is built on dependable service, clean equipment, local relationships, and employees who take pride in doing the job right.
What You'll Do
- Lead daily dispatch and routing for service routes, deliveries, pickups, restroom trailers, special events, and emergency requests.
- Assign drivers, vehicles, and equipment based on customer needs, geography, employee qualifications, equipment capability, and workload.
- Monitor routes in real time using dispatch, GPS, and communication systems; respond quickly to delays, breakdowns, road closures, missed services, and schedule changes.
- Improve route efficiency, stop sequencing, labor utilization, and on-time completion while controlling avoidable overtime.
- Maintain reliable dispatch backup coverage and clear handoffs whenever you are in the field, in meetings, or unavailable.
- Oversee yard workflow, equipment staging, portable restroom and trailer readiness, inventory accuracy, and daily departure preparation.
- Coordinate maintenance priorities with mechanics to reduce downtime and keep trucks, trailers, pumps, and service equipment available.
- Supervise, coach, train, and hold drivers, service technicians, yard personnel, and dispatch support accountable for performance and conduct.
- Lead daily safety expectations and support compliance with company policies and applicable DOT, OSHA, environmental, vehicle-weight, and equipment requirements.
- Resolve customer-service issues, jobsite concerns, service failures, and emergency needs professionally and promptly.
- Track route completion, services per hour, labor hours, overtime, missed or repeated service, equipment readiness, downtime, safety, and customer escalations.
- Develop practical procedures and improvements that strengthen communication, service quality, accountability, and profitable growth.
- When needed and properly qualified, assist with a route, delivery, trailer movement, or other work in the yard or field.
What Success Looks Like
- Routes, deliveries, pickups, and events are assigned accurately and completed safely and on time.
- Dispatch remains covered, and drivers receive clear instructions and timely updates.
- Overtime, missed services, repeat trips, and avoidable downtime are actively reduced.
- Vehicles, equipment, units, trailers, and supplies are ready when the team needs them.
- Employees understand expectations, receive timely coaching, and are held accountable consistently.
- Safety, service quality, customer satisfaction, and operational communication continue to improve.
Required Qualifications
- Five or more years of experience in operations, dispatch, routing, logistics, transportation, field service, waste/environmental services, rental equipment, construction support, or a related environment.
- Three or more years of experience leading drivers, service technicians, yard employees, dispatch staff, or comparable field teams.
- Experience coordinating daily schedules, routes, employees, vehicles, equipment, and changing priorities.
- Strong leadership, coaching, organization, communication, conflict-resolution, and problem-solving skills.
- Ability to remain calm, make sound decisions, and manage multiple urgent needs in a fast-paced operation.
- Working knowledge of trucks, trailers, equipment capability, preventive maintenance, and safe operating practices.
- Comfort using routing or dispatch software, GPS/telematics systems, spreadsheets, email, and standard business technology.
- Valid driver's license and ability to meet company vehicle-insurance requirements.
Preferred Experience
- Portable sanitation, waste services, environmental services, trucking, logistics, rental equipment, or high-volume field service.
- Routeware, Samsara, or similar routing, telematics, fleet, and dispatch platforms.
- Driver training involving trailer pulling, backing, maneuvering, placement, or jobsite navigation; CDL Class B or tanker experience is a plus.
- Fleet maintenance coordination, preventive-maintenance tracking, or standard operating procedure development.
Schedule & Work Environment
This full-time leadership role requires regular early-morning availability. Occasional evening, weekend, or on-call support may be needed during seasonal peaks, major events, weather, or emergencies. Work occurs in office, dispatch, yard, shop, field, and customer-site settings and includes walking, standing, entering and exiting trucks, outdoor weather, noise, traffic, odors, and moving vehicles.
Why Join Arnold's?
- Competitive salary based on experience, with weekly pay.
- Medical, dental, and vision insurance options, paid time off, and other benefits subject to eligibility and company policies.
- Training, professional development, and opportunities for career advancement.
- A visible leadership role where your decisions improve employees' work, customers' experience, and the growth of a respected local company.
Pay: $74,000.00 - $84,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
