Overview:
Join our team as a Customer Service Representative to provide exceptional service to our diverse customer base. This role offers the opportunity to engage with customers, resolve inquiries, and contribute to a positive customer experience.
All training pertaining to how to perform job functions is provided.
Responsibilities:
- Communicate effectively with customers via phone, email, and chat to address inquiries and provide solutions.
- Perform data entry accurately and efficiently to update customer information and service requests.
- Demonstrate excellent phone etiquette while handling customer calls professionally.
- Collaborate with the other teams to support and improve the customer experience.
Qualifications:
- Proficiency in English is required.
- Prior experience in customer service or a related field is beneficial but not required.
- Strong communication skills to interact with customers in a clear and friendly manner.
- Ability to multitask, prioritize tasks, and work efficiently.
- Demonstrated commitment to delivering exceptional customer service.
Things that are good to know:
- Set schedule - no rotating schedules!
- Personal desk and workspace to use.
- No face-to-face customer interaction.
- Beautiful office building.
- Employee discounts for the Basic Invite brand and our sister company, Love vs. Design Custom Wallpaper
Join our team and be part of a dynamic environment where your communication skills and customer-centric approach will improve our customers' experience.
Job Types: Full-time, Part-time
Pay: $13.50 - $16.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
