Join Our Team!
BizX is seeking a highly motivated Director of Member Success to join our team. This is a full-time, in-office position at our Bellevue, WA headquarters (Monday through Friday, 8am to 5pm PT).
This role leads the team responsible for the entire member experience — from the moment someone joins, through becoming a confident, habitual user of the platform, to staying engaged and retained for the long haul. This is a hands-on leadership role for someone who wants to build a department, not inherit a finished one. You'll lead a team covering member growth and activation, sourcing and trade, member services, and digital marketing — and you'll be the person who makes sure every member is getting real value out of BizX and staying for it.
At BizX, everything we do is guided by our core values: Integrity, Excellence, Think Big, and Simplicity. We do what we say, own our mistakes, and always look for ways to exceed expectations — for our members and for each other. As Director of Member Success, you'll be a daily steward of these values, modeling them for your team and making sure every member interaction reflects them.
What You’ll Do in This Role:
If you thrive solving problems, connecting people, and delivering a high-quality customer experience, this role is for you. You will:
- Lead and coach a team responsible for helping members activate, grow, and stay engaged with BizX
- Own the member journey from day one through becoming a regular, confident user of the platform
- Make sure members are actively trading and hitting their trade volume goals
- Be an integral part of building and maintaining the systems and processes that keep day-to-day operations running smoothly
- Ensure your team is executing consistently against approved systems and processes
- Step in as a resource for your team, coaching staff directly through complex or difficult member situations
- Own member satisfaction outcomes and be the escalation point when something needs senior attention
- Identify root causes behind recurring issues and help build the processes that prevent them from happening again
- Be a part of company leadership, working to align member success activities with company-wide goals
Who You Are:
- A quick learner who can adapt to a fast-paced, entrepreneurial environment
- Naturally curious and resourceful; with a knack for problem-solving and connecting the dots
- Comfortable juggling multiple tasks while maintaining strong attention to detail
- A leader who shares knowledge; collaborates openly; and helps others succeed
- Experienced in customer service or sales support; with confidence handling escalations and conflict resolution
- Tech-savvy and able to pick up new systems quickly (experience with CRM platforms preferred)
- Excited to help small businesses grow and thrive within a unique, community-driven ecosystem
What You'll Bring
- 3-5 years of proven experience leading customer success and getting results, customer savvy, or account management team
- A strong track record of owning outcomes — not just managing activity
- Experience building and improving systems, processes, and operational playbooks in a growing organization
- Experience with CRM platforms required
- Bachelor's degree in Business, Communications, or a related field preferred — or equivalent experience
- Understands small business
What We’re Looking For:
- Leadership — you've led a team before and you know how to coach people to their best work
- Ownership — you take responsibility for outcomes, not just activity
- Systems thinking — you can help build the processes and structure a growing team needs
- Clear communication — you can rally a team around a goal and keep everyone aligned
- Composure — you handle escalations and conflict with confidence, not stress
- Adaptability — you can operate strategically one moment and roll up your sleeves the next
Benefits and Compensation:
BizX offers a benefits package for eligible full-time employees, with additional details included in the job posting. Compensation range includes a base salary plus the potential for bonus based on role expectations and company guidelines.
Why Work with BizX? It’s all about our purpose.
BizX is a collaboration. We are a gathering of business owners with a common purpose; to improve the lives and businesses of the communities we serve through the power of barter. The BizX team exists to fuel that trade, enabling businesses to unlock their full potential by increasing their purchasing power, improving their cash flow, attracting new customers, and monetizing their excess capacity.
Over $1 billion in member-to-member transactions have been processed on the BizX trade platform, and our community of business owners is diverse and growing every day. The heartbeat of BizX is the local business owner; but companies large and small have chosen to grow their business in our community.
To learn more about BizX and how we help local businesses, visit https://www.bizx.com/how-it-works.
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- How many years of customer service, purchasing, or sales experience do you have?
Education:
Experience:
- Leadership: 3 years (Required)
- CRM software: 1 year (Required)
Location:
- Bellevue, WA 98004 (Required)
Ability to Commute:
- Bellevue, WA 98004 (Required)
Work Location: In person
