We’ll cut right to the chase… This position isn’t for most people.
Most people just want a boring job they can show up to and zone out…
Most people talk about “Getting through the day” at their job…
Most people don’t care about the impact they can have on the world…
And that’s exactly why we don’t hire “most people”!
Are you like most people? If so, this isn’t for you.
But if you’re different…
If you want to come to work to grow and be challenged…
If you want to help us change the lives of millions of people…
And if you want to work hard and have unlimited upward potential…
Then you might just be the perfect fit for the Legendary team!
IMPORTANT: We will NOT be reviewing applications submitted through this platform. Too many people mass apply without considering the position details. So, in order to be considered, send us your resume(address at the bottom), and we’ll be in touch shortly.
Here’s what this position is:
Work from the comfort of your own home with one of the fastest growing companies in America (Inc.’s #6 fastest growing health company to be exact).
If you’re a good fit you should be someone who wants to make a difference in the world and help people live their best lives.
We’re looking to bring on team members who don’t need constant hand holding, they’re self-starters, and they’re smart and can learn new things quickly. You’ll be working right alongside the owners as well as other team members to ensure our customers get the help and support they need to be successful.
Who we are:
Founded in 2018, Legendary Lady Labs has established itself as a leader in health and wellness space. In just the last 2 years we have 10x the customers we support as well as tripled our team. We’re exploding in growth and need your help to keep serving our clients.
The Mission:
We are on a mission to help 1 million people transform their metabolism and hormones so they can finally shed the stubborn pounds and start living their Legendary Life. If you’re looking for a place to work where you can make a difference, grow your own knowledge and help people around the world create their best life, then this might be the place for you. We change people’s lives for the better and we need your help to do that.
Our Values:
Nothing Less Than Legendary
-I accept nothing less than legendary from myself and my colleagues.
-I show up each day ready and willing to give my absolute best.
Extreme Ownership
-Regardless of who “dropped the ball,” it stops with me.
-I will leverage my resources to find a way and get it done.
Better Every Day
-Each day is a new opportunity to learn, push outside my
comfort zone and grow. Our customers deserve my best.
“WE” Works Better Than “ME”
-This is my family. We fail or succeed together. Our collective success will
accelerate my personal success far greater and faster than I could alone.
-I think in decades, not days.
Power, Never Force
-I am in control of my emotions. I remain cool, calm and collected in
the face of adversity. I make no assumptions and I seek to understand.
-My power helps others create their Legendary Life.
(Also, we love to promote from within, so the sky is the limit here for superstars!)
Who This Is For:
If every role you come into, you go way above and beyond… If anytime you leave a business it takes three people to replace you and they’re still not as good… We want you to come work at The Legendary Lab.
What Your Day Looks Like…
We deliver world-class customer service through phone/text, email, and social media channels. Your daily goal is to assist our Legendary customers with:
- Responding to customer inquiries: This may include helping customers access their accounts or products, questions about purchases, or placing new orders
- Demonstrating empathy and problem-solving skills during all interactions
- Submitting requests for returns and exchanges
- Answering general product questions and making suggestions when warranted
- Replying to social media correspondence
- Resolving customer issues with shipments, order adjustments, or address changes
- Additional Duties and responsibilities as assigned
The Kind of Person That Works Here…
Passionate about providing excellent service to our customers
Excels at Multi-tasking – Ability to move between programs while holding a seamless conversation with the customer
Call Control – Ability to control the call to direct the customer efficiently to the best resolution
Quick Learner – Ability to learn new systems and processes quickly and with ease.
Growth Minded – Is eager to learn new things and considers themselves open-minded to new processes.
Reliable – Colleagues know they can count on you to show-up and get the job done right and on time.
De-escalation – Ability to calm an upset customer and work the call through to resolution. End the call with the customer as a fan.
Tone – Able to match tone to the customer and to present all calls in a genuine way
Computer skills – Can maneuver through computer programs and email with ease.
Wears many hats – Is not “above” any particular task. Since we’re growing so fast we need someone who’s not afraid to help wherever it’s needed. We are a small, close team who is there to help one another; we’re team players who can be resourceful and make things happen.
Out of the Box Thinker – Can see the end goal and find ways to get there without being micro-managed. Comes to work excited to tackle the next challenge in order to reach and help more people.
Long-term Focused – Is done moving from one job to the next and ready to stay and grow for the future.
Job Requirements:
-Tech savvy and know your way around numerous software programs and your own operating system.
- Desktop or laptop computer purchased within the last 3 years.
- No Chromebooks, ipads, Surface pros, or convertible pads.
- If on a laptop you must have an external monitor
- Personal internet provider and alternative options(hotspot) when internet goes down
- Does not share work computer with anyone else, and is password protected
- Headset with microphone
- Webcam (built in or external)
- A dedicated room in your home to work from free of distractions
- Schedule Range: Mon – Fri: 8 – 6pm MST; Sat/Sun: 8:30 – 5pm MST
- We have clients all over the world so working one day per weekend is required.
Qualifications & Skills:
- College degree required
- 5+ years minimum customer service and “people” experience. [Call center or retail]
- Sales experience is strongly desired but an openness to learn is acceptable
- Strong listening, partnering, and motivational skills to understand individual needs
- An ability to communicate clearly and succinctly (especially in writing)
- Excellent grammar and communication skills, whether it be through email, phone, or on social media
- Must be proficient in typing; 40+ wpm
- Google Documents knowledge
- High volume email processing skills
Why join the Legendary Lady (LL) Team?
At LL you can make a difference in thousands of people’s lives by joining us. You’ll have a direct hand in helping people change their lives and their families’ lives. You’ll be joining a small, tight team who all work together to get the job done. You will be an important part of the team and have direct access to the owners. There’s no bureaucracy here. We are all working together to get the best results for our clients.
In addition to the perks above, check out what else Legendary Lady Labs has in store for you:
- Remote Position- Work from the comfort of your own home! (Must live in UT, TX, AZ, OH)
- Competitive pay- We only want the best!
- 40 hrs. of Paid Time Off
- Quarterly Bonuses based on performance
- Tons of growth opportunities
- Fabulous employee discount on all products
- Paid training to ensure you get all the product knowledge you need to support your customers
- 7 Paid Holidays (company observed)
- $100 credit per year to purchase your own Legendary products
- A close-knit team who works together to ensure everyone’s successful; Both clients and colleagues alike.
IMPORTANT: We will NOT be reviewing applications submitted through this platform. Too many people mass apply without considering the position details. So, in order to be considered, send us your resume and we’ll be in touch shortly.
If you think you’d make a great Legendary team member, you can email us your resume at TeamLegendary -at- LegendaryLadyLabs.com.
If you’d like to know more about our products, you can do that here: LegendaryLadyLabs.com
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- On-the-job training
- Work from home
Education:
Experience:
- Microsoft Office: 3 years (Preferred)
- Google Docs: 1 year (Preferred)
- Customer Service: 5 years (Preferred)
Work Location: Remote
