Welcome patients, families, and visitors as they enter the hospital, providing a warm and professional first impression.
Assist with directions to various departments, clinics, or patient rooms, and escort guests when necessary.
Use hospital management software to track and manage patient and visitor requests.
Assist patients and visitors using hospital apps, online services, and digital check-in systems.
Answer phone calls and respond to inquiries.
Perform lobby rounding to ensure the lobby and waiting room area are clean, safe, and comfortable for patients, family, and visitors.
Coordinate with security and medical personnel during emergencies.
Safely transport patients from the admissions area to their assigned rooms, diagnostic testing areas, or treatment facilities within the hospital.
Utilize hospital elevators efficiently while transporting patients to minimize wait times and ensure smooth transitions.
Ensure patients’ personal belongings are transported and safely delivered to their designated area.
Confirm patient identity and destination before transport, ensuring accurate and safe transfer.
Report any incidents, accidents, or safety concerns to the appropriate personnel promptly.
Ensure all transport equipment is clean, sanitized, and stored properly after each use.
Performs other duties as assigned.
