R&R Verduras LTD, a wholesale produce company.
Requirements:
Language: Bilingual (Spanish and intermediate English) — Essential for walk-ins and call service.
Skills: Excellent computer skills, speed in data capture and ease in working with spreadsheets or administrative systems.
Attention to detail: Ability to record information accurately and without errors (numbers, product codes, and routes).
Experience: Desirable in customer service, data capture, administrative assistant or reception positions (we train you).
Availability: Commitment to work on Sundays and holidays
Main Functions and Responsibilities.
- Attention and Resolution: Answer incoming calls based on the service protocol, clarifying doubts, managing complaints and providing efficient solutions from the first contact.
- Sales Closing: Identify needs during the call to apply cross-selling and up-selling techniques.
- Order Management: Capture and record purchase orders in the system with no or minimal margin of error, confirming shipping and billing data.
- Commercial Monitoring: Make outgoing calls for customer reactivation, budget monitoring and loyalty of the assigned portfolio.
- Customer Retention: Apply negotiation tools to retain dissatisfied customers or those at risk of churn.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Language:
- Spanish, English (Required)
Work Location: In person
