Service Writer is responsible for providing support to the Service Manager, Service Team, and Customers.
*Communicate with customers professionally and with courtesy.
*Work with clients to provide appointments, Keep customers up to date on status of repairs.
*Inspect every boat and motor when boat is dropped off for maintenance/service (with the customer when possible) and note repair order accurately.
*Complete repair / maintenance work order with customer at drop off accurately at all times and with needed pick up dates and any special notations from customer
*Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
*Secure customer approval prior to starting work to include cost estimate, delivery time, warranty work, and estimated completion date.
*File all warranty claims in accordance with the manufacturer guidelines.
*Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding and approval of the additional work needed or recommended.
*Follow-up with each customer 48 hours after they pick up their boat from service to check on customer satisfaction.
*Follow Complaint Handling Procedure to support upset customers. Reach resolution when possible that is satisfactory to the customer while protecting the company’s interests with management approval.
*Refer potential sales leads to the Sales Department for customer support.
*Maintain department records accurately and in proper order per established guidelines and procedure.
Requirements
***Organzation skills a must
*LOVE THE WATER LIFE
*High School Diploma or equivalent
*Professional appearance and positive attitude toward all
*Ability to communicate on all levels
*Organizational and computer skills
*Team-oriented and self-motivated
*Good communication/people skills
Required experience: Customer service
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Shift:
Work Days:
- Monday to Friday
- Rotating weekends
Application Question(s):
- Do you have a criminal record
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lake Pleasant, AZ (Preferred)
Work Location: In person
