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Front Desk Customer Service

Small Fish Big Fish Swim School and Sweet Peas Gymnastics
West Palm Beach, FL

Job Details

Part-time
$14.50 an hour

Qualifications

Email customer support
Phone communication
Writing skills
Experience working with children
Client interaction via phone calls

Full Job Description

We are looking for an energetic, detailed oriented, person that can join our team and provide exceptional customer service to our clients and students.

The ideal candidate for this position would be someone that exhibits high energy and enjoys working with kids in a fun environment. If you are looking for an environment that incorporates Safety, Fun, a Growth Mindset, building Connections, and Passion this is the position for you.

This position is a Monday, Tuesday, Friday, Saturday and Sunday. This position does require you to stand, walk alongside the pool deck and throughout the facility.

Candidate Must:

Be an advocate for creating a fun environment
Be professional and a good first impression of the company
Greet and welcome families
Have good communication skills both verbal and written communication (in-person/over the phone, and email communication)
Love kids and enjoy interacting with kids
Demonstrate a strong desire to make a difference
Display adaptability and decision-making skills in a fast-paced atmosphere
Possess a growth mindset approach to informing and educating customers on the swim and gymnastics program
Be comfortable not wearing shoes

Primary Functions of Position:

Eager, frequent, and professional communication with clients in-person, on the phone, and through writing to schedule trials, lessons, answer inquiries, and collect tuition, responsible for kiddos getting to correct classes on pool deck
Sharing friendly knowledge to guide purchases to increase enrollment, registration, and sale transactions
Educate and inform customers and potential customers on current or new services available
Create and build a professional connection with customers and students to learn how to better assist them
Have a growth mindset to build on skills and knowledge and provide suggestions/feedback to better improve processes and opportunities to attract customers
Coordinate with the Aquatics Lead and Office Manager to organize a safe flow of the front desk area to monitor entry and exit for customers for swim lessons.
During idle times conduct facility walk throughs to ensure cleanliness throughout the facility at all times (checking the floors, bathrooms and changing rooms, and ensuring supplies are stocked)
Utilize computer software to register new members, maintain accurate records, and collect tuition
Coordinating with team members for smooth shift transitions and achieving quarterly goals

Ad Hoc Duties:

Cleaning the bathroom and changing room area.
Cleaning the pool deck
Cleaning and organizing the front desk area
Using the Emergency Action Plan to clean particles from the pools, floors, and the changing rooms

This position does require frequent standing, bending, and walking around the facility

Education and Experience Requirements:

Some College Education
2 years of customer service experience and/or sales

Salary and Hours:

Monday - Friday; excluding Thursdays
Pay $14.50 per hour

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

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