Serve as a resource for onsite nurses across the country to ensure best practices are established
and followed at each site
- Participates in supplemental onboarding and training of both Concentra and client systems and
protocols
- Identifies additional training opportunities for onsite colleagues
- Site-specific monitoring of client-specific reporting metrics and ensuring local Concentra leaders
have visibility into surveillance and other compliance metrics
- Screen final onsite staff candidates (new, replacement) to ensure compatibility with and
understanding of Client's program requirements
- Serve as a resource for Concentra management to help create new solutions and identify
enhanced programming needs; supports deployment of new solutions/programs for Client sites
- Demonstrates proficiency with computer systems, including EMRs and MS Office programs
(Outlook, Calendar, Word, Excel, PowerPoint)
- Occasional travel, as required, for specific training needs, site meetings, and local staff support
- Provides excellent customer service to all patients, clients and peers while incorporating
Orange Book values.
- Dedicated to exceeding customer and patient expectations
- Ensures accuracy when completing tasks such as patient triage, vital signs, vision
screening, audiograms, pulmonary function tests, drug screens, first aid, bandaging, IM
injections, phlebotomy, EKGs, and performing quality assurance checks.
- Ensures accurate, concise, timely and complete documentation of patient care, test results
and other paperwork.
- Provides an excellent, compassionate and warm patient experience regardless of patient
volume.
- Ability to manage time, prioritize and multi-task in a busy environment.
- Ability to adapt to changing business needs such as scheduling and working
additional/different hours/shifts when necessary.
- Ability to consistently deliver quality care in a busy clinical environment.
- Identifies colleague support needs and takes action to ensure an excellent clinical
outcome and patient experience.
- Seeks out opportunities for additional clinical training and self-development in order to
consistently provide quality care.
- Effectively and professionally communicates with all patients, clients, supervisors and
peers while incorporating Orange Book values.
- Demonstrates emotional intelligence in personal interactions and written communications.
- Receives and understands feedback on needed clinic performance improvement and
leads efforts to act on it.
- Committed to personal excellence and understands how daily work contributes to center
operation as a whole.
