SUMMARY: This position is responsible for accurately and consistently gathering, inputting all “Critical Data” for New Patients and Initial Evaluations, scheduling patients in accord with instructions by the client, maintaining a clean office and treatment rooms.
DUTIES AND RESPONSIBILITIES:
- Counts cashbox.
- Determines which patients need progress notes.
- Checks authorizations.
- Plans work for the day with team lead.
- Maintains clean treatment rooms and laundry.
- Maintains a consistent presence at the front desk.
- Greets clients as they enter.
- Performs paperwork with clients.
- Checks in/out clients.
- Schedules clients.
- Collects copays.
- Helps clients with exercises.
- Ensures to be clear and concise with instructions.
- Demonstrates exercises when needed.
- Keeps count of repetitions and sets completed.
- Reports to the client’s therapist when exercises are completed.
- Completes any tasks that may be asked to embody the “patient first” culture.
- Performs daily closing procedures (clean workstation).
- Reconciles cashbox with end of day report.
- Settles credit card machine.
- Reconciles CC receipts with total.
- Performs weekly cleaning tasks.
- Completes monthly cleaning tasks.
- Meets with Patient Relations lead to discuss job performance and how to improve or continue success monthly.
- Performs specific daily tasks on the day they are assigned.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills required Software; Spreadsheet Software (ExcelWord Processing Software (Word); Electronic Mail Software (Outlook).
- Other skills required:
- Demonstrate on the job knowledge of how to deal with upset patients.
- Able to utilize all the tools available in the software to improve workflow.
- Ability to complete the assigned tasks correctly with guidance and supervision.
- Demonstrates in your work and attitude, the “patient first” culture of the organization.
- Demonstrated consistently an increasing knowledge base required to effectively process payments accurately, and effectively manage general Flex challenges
- Demonstrate excellent customer service to both internal and external customers.
