Description:
We are seeking a dedicated and professional Patient Services Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our patients and ensuring a positive experience at our Care Center.
Key Responsibilities:
-
Greet patients warmly upon arrival and assist them with any inquiries.
-
Help patients complete necessary forms accurately and efficiently.
-
Verify insurance information and collect copays or past due balances.
-
Reach out to patients to schedule physicals and follow-up appointments.
-
Maintain a positive and professional image of the Care Center to the public.
Skills and Qualifications:
-
Excellent communication and interpersonal skills.
-
Strong attention to detail and organizational abilities.
-
Proficient in handling sensitive information with confidentiality.
-
Ability to work in a fast-paced environment and manage multiple tasks.
-
Previous experience in a healthcare or customer service role is preferred.
Benefits Available:
-
Multiple medical and prescription coverage options
-
Dental and vision care plans
-
Health Savings Accounts (HSAs), where applicable
-
Flexible Spending Accounts (FSAs)
-
Voluntary critical illness, cancer, and accident insurance
-
Voluntary hospital indemnity coverage
-
Voluntary short-term and long-term disability insurance
-
Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
-
401(k) retirement savings plan
-
Group Auto and Gomeowners Insurance Discounts
We are committed to creating a diverse and inclusive workplace. All qualified applicants are encouraged to apply.
Requirements:
Excellent customer service skills.
Effective verbal and written communication skills.
Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
Commitment to excellence and high standards
Detail oriented with strong follow-up initiative
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
