Overview
eWorld Fulfillment is seeking an experienced Senior Operations Manager to lead our flagship St. Petersburg fulfillment center. This role is responsible for the day-to-day operation of a high-volume, multi-client eCommerce distribution facility, ensuring exceptional customer service, operational excellence, and continuous improvement across all warehouse functions.
The ideal candidate thrives in a fast-paced, entrepreneurial environment and has a proven track record managing high-growth fulfillment operations supporting DTC, B2B, marketplace, subscription, and retail customers. This leader will combine operational discipline with technology, analytics, and a passion for developing high-performing teams.
Primary Responsibilities:
- Lead all fulfillment center operations including receiving, inventory control, replenishment, picking, packing, shipping, returns, and value-added services.
- Drive safety, quality, productivity, accuracy, and service levels while maintaining a strong culture of accountability.
- Develop supervisors and frontline leaders through coaching, mentoring, and performance management.
- Partner with Customer Success, Transportation, IT, Finance, and Sales to ensure seamless customer onboarding and operational execution.
- Own labor planning, workforce scheduling, productivity management, and staffing strategies to support seasonal demand fluctuations.
- Analyze operational KPIs and implement process improvements that increase throughput while reducing cost.
- Ensure inventory accuracy through cycle counting, root cause analysis, and strong inventory control processes.
- Lead customer implementations, new SKU launches, and operational expansion projects.
- Champion Lean methodologies and continuous improvement initiatives throughout the operation.
- Maintain compliance with OSHA, client requirements, security protocols, and company operating procedures.
- Support strategic initiatives including warehouse automation, WMS optimization, transportation integration, and network expansion.
Qualifications:
- Degree in Supply Chain, Operations Management, or related field preferred.
- 8+ years of progressive warehouse leadership experience.
- 5+ years managing high-volume eCommerce or omnichannel fulfillment operations.
- Experience leading operations with 50+ associates.
- Monday through Friday 10AM-6PM). Mandatory Saturday support required mid-October through end of year (8AM-2PM) as volumes dictate.
- Strong experience supporting multiple customer accounts within a 3PL environment preferred.
- Proven experience scaling operations during rapid growth.
Technical Experience:
Candidates should possess extensive hands-on experience with modern warehouse technologies, including:
- Warehouse Management Systems (WMS), preferably Extensiv or similar platforms.
- Transportation Management Systems (TMS) including parcel routing and carrier optimization.
- Inventory management, cycle counting, slotting, and warehouse optimization.
- Barcode scanning technologies, RF devices, and mobile warehouse applications.
- Warehouse automation technologies including pick-to-light, conveyor systems, or similar productivity solutions.
- Shipping platforms supporting FedEx, UPS, USPS, DHL, and regional last-mile carriers.
- Microsoft Excel (advanced), reporting tools, and operational analytics.
- Experience utilizing dashboards and business intelligence platforms to drive operational decisions.
Leadership Competencies:
The successful candidate will demonstrate:
- Strong operational and financial acumen.
- Exceptional leadership and people development skills.
- Data-driven decision making.
- Customer-first mindset.
- Sense of urgency balanced with disciplined execution.
- Excellent communication and presentation abilities.
- Ability to lead organizational change.
- Strong problem-solving and root cause analysis skills.
- Ability to build trust with customers, associates, and executive leadership.
Key Performance Indicators:
Success will be measured through:
- Order accuracy
- On-time shipment performance
- Labor productivity
- Cost per order
- Inventory accuracy
- Customer SLA compliance
- Employee engagement and retention
- Safety performance
- EBITDA contribution
- Continuous improvement achievements
Why eWorld Fulfillment?
At eWorld Fulfillment, we're building something different. We combine advanced technology, intelligent transportation, strategic fulfillment locations, and exceptional people to deliver scalable supply chain solutions for rapidly growing consumer brands.
Our customers don't simply outsource fulfillment - they partner with us to accelerate growth. We're looking for leaders who embrace innovation, challenge conventional thinking, and want to help shape the future of eCommerce logistics.
If you're passionate about operational excellence, technology, and building high-performing teams, we'd love to meet you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Warehouse Leadership: 8 years (Required)
- E-commerce: 5 years (Required)
- Warehouse management system: 3 years (Preferred)
Ability to Commute:
- Saint Petersburg, FL 33716 (Required)
Work Location: In person
