Rivian is seeking a dynamic, results-oriented leader for the role of Assistant Manager, RPO (Rivian Pre-Owned) Sales. This role is ideal for someone who thrives in fast-paced, ambiguous environments and is energized by the opportunity to help build and scale a growing business. The Assistant Manager, RPO (Rivian Pre-Owned) Sales will support daily inside sales operations, team performance, customer experience, and sales execution while helping drive accountability across key business metrics.
This leader will play a critical role in creating a highly productive, customer-first environment where RPO Advisors are well trained, motivated, and equipped to deliver a meaningful and memorable experience. The ideal candidate brings strong sales and coaching capability, operational discipline, and a flexible, solution-oriented mindset. This role will also serve as a key partner across field, delivery, and cross-functional teams to ensure a seamless end-to-end customer journey from initial engagement through delivery.
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Support execution of sales strategies that drive revenue growth, customer conversion, retention, and market share.
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Help lead daily sales operations and customer inbound activity, ensuring team performance goals are achieved across daily, weekly, monthly, quarterly, and annual metrics.
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Establish, monitor, and report on key performance indicators (KPIs) to evaluate team productivity, customer satisfaction, and sales effectiveness, while identifying opportunities for improvement.
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Provide day-to-day leadership, direction, and coaching to the RPO Sales team, fostering a culture of accountability, performance, and continuous improvement.
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Train, onboard, and develop new RPO Advisors, ensuring they build strong product knowledge, sales capability, systems fluency, and confidence in supporting customers throughout the purchase journey.
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Clearly communicate goals and expectations, linking individual and team performance to customer satisfaction, revenue generation, and broader organizational objectives.
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Ensure a high level of customer satisfaction through timely follow-up, effective communication, strong product knowledge, and consistent sales support.
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Act as a point of escalation for complex customer issues, working through customer concerns with urgency, empathy, and sound judgment to drive strong outcomes and preserve the customer experience.
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Implement and reinforce disciplined sales cycle processes to ensure consistency, efficiency, and operational excellence across all customer interactions.
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Partner closely with on-site delivery teams to ensure smooth deliveries, strong customer handoffs, and alignment across the end-to-end ownership journey.
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Build strong cross-functional partnerships with delivery, field sales, operations, inventory, customer engagement, and other internal stakeholders to improve process flow and elevate the customer experience.
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Collaborate with leadership on process improvements, staffing support, business priorities, and daily operational execution.
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Leverage CRM tools, digital commerce platforms, and internal systems to help advisors move customers effectively through the sales funnel.
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Maintain a strong understanding of customer preferences, market demand, and business trends, and share insights that help inform strategy and improve performance.
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Continuously identify opportunities to improve operational efficiency, team effectiveness, and cost-conscious execution.
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Represent and reinforce Rivian’s culture and values in every aspect of team leadership, customer engagement, and business operations.
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Support special projects, new initiatives, events, and other assignments as needed across the Commercial organization.
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4+ years of experience in sales, customer service, retail, hospitality, call center, or related customer-facing environments.
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1+ years of leadership experience with a proven ability to coach, develop, and motivate high-performing teams.
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Experience in inside sales, direct-to-consumer sales, automotive, retail, or contact center environments strongly preferred.
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Demonstrated success working in a metrics-driven environment with accountability for customer experience, sales performance, and operational results.
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Strong ability to train and develop new employees, reinforce standards, and drive consistent execution.
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Proven ability to manage customer escalations and resolve issues in a professional, customer-centric manner.
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Strong cross-functional collaboration skills with the ability to build relationships, influence partners, and achieve results across teams.
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Excellent verbal and written communication skills.
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Strong analytical skills and proficiency in using sales data and performance metrics to inform decisions.
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Experience with CRM, POS, and other sales or customer management systems.
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Ability to multitask, stay organized, and execute effectively in a fast-paced, high-growth environment.
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Entrepreneurial, resourceful, and solution-oriented mindset with the ability to adapt quickly to changing business needs.
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Ability to work a flexible schedule, including nights, weekends, and holidays, and travel up to 25% based on business needs.
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Ability to obtain and maintain local sales licenses if applicable in your state.
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Passion for delivering a best-in-class customer experience preferred.
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Strong coaching presence with a hands-on leadership style preferred.
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A results-driven mindset with a focus on achieving and exceeding performance goals preferred.
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High level of ownership, sound judgment, and comfort operating in ambiguity preferred.
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Commitment to collaboration, operational excellence, and continuous improvement preferred.
