Summary:
Uneeda Enterprizes, Inc. a leader in the Abrasive Industry, is offering an immediate opportunity for a Customer Success Associate to join our team in Spring Valley, NY.
As a Customer Success Associate, you will serve as a primary point of contact for customers, providing exceptional service while supporting order processing, account management, and communication between customers and internal departments.
Job Duties and Responsibilities:
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Process customer orders accurately and efficiently.
- Enter and maintain customer information and order details in company systems.
- Coordinate with sales, production, shipping, and accounting to ensure timely order fulfillment.
- Provide updates on order status, product availability, and shipping information.
- Resolve customer concerns and escalate complex issues when appropriate.
- Maintain organized customer records and documentation.
- Perform general administrative duties as assigned.
Job Requirements and Qualifications:
- 2+ years of customer service or administrative experience, preferably in a manufacturing or distribution environment.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Ability to prioritize multiple tasks and work in a fast-paced environment.
- Professional, positive, and customer-focused attitude.
- Ability to work independently and as part of a team.
- Experience with Microsoft Dynamics 365 Business Central or a similar ERP/order management system preferred.
Schedule:
- Monday – Friday (Full-time)
- Day Shift
Work Location: In person - Spring Valley, NY 10977
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
