Position Overview
We are seeking a detail-oriented, organized, and customer-focused Dental Insurance Verification Specialist to join our growing dental team. This role is essential to ensuring accurate insurance information, timely pre-authorizations, and a smooth patient experience. The ideal candidate has excellent communication skills, enjoys multitasking, and is comfortable assisting with a variety of front office responsibilities.
Responsibilities
- Verify and accurately enter patients' dental insurance information prior to appointments.
- Contact insurance companies to confirm eligibility, benefits, deductibles, annual maximums, frequencies, and coverage limitations.
- Prepare, submit, and track dental pre-authorizations and treatment estimates.
- Follow up on outstanding pre-authorizations and communicate updates to patients and the clinical team.
- Maintain accurate patient records and insurance documentation in the practice management software.
- Answer incoming phone calls professionally and assist patients with scheduling, insurance questions, and general inquiries.
- Respond to emails and manage incoming and outgoing faxes.
- Greet patients and provide exceptional customer service at the front desk.
- Assist with appointment scheduling, confirmations, and patient check-in/check-out as needed.
- Collaborate with the dental team to ensure efficient office operations.
- Perform other administrative and receptionist duties as assigned.
Qualifications
- Previous dental office experience preferred.
- Experience verifying dental insurance benefits and submitting pre-authorizations is strongly preferred.
- Knowledge of dental terminology and insurance plans.
- Strong attention to detail and excellent organizational skills.
- Exceptional communication and customer service abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency with dental practice management software is a plus.
- High school diploma or equivalent required.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
