LP Administrator
Full-Time Position | Competitive Pay & Benefits
Join Our Team!
We are seeking a dependable, organized, and customer-focused LP Administrator to support the daily operations of our propane department. This position plays an important role in coordinating customers, drivers, service technicians, billing, deliveries, inventory, and administrative functions to ensure efficient and reliable propane service.
The ideal candidate is detail-oriented, comfortable working with customers and coworkers, and able to manage multiple priorities in a fast-paced environment.
Position Responsibilities
- Process daily propane driver fill tickets and reconcile driver reports for accuracy and billing.
- Answer incoming customer calls and assist with propane-related questions, deliveries, billing, account inquiries, and service requests.
- Create and maintain customer accounts, including new account setup, credit applications, tank lease agreements, account updates, and customer records.
- Process customer payments, invoices, accounts receivable, accounts payable, and collections.
- Bill annual propane tank lease fees for all leased tanks by the end of March each year.
- Coordinate annual mailing of Duty to Warn notices and Budget Billing enrollment forms to applicable propane customers, including leased-tank, customer-owned-tank, and renter accounts.
- Schedule propane deliveries, service calls, gas checks, tank installations, tank removals, and maintenance with drivers and service technicians.
- Coordinate and maintain the Keep Full Program to help ensure customers receive timely propane deliveries.
- Administer budget billing and prepay contract programs, including customer enrollment, pricing, billing, renewals, and customer communications.
- Prepare customer contracts, pricing agreements, correspondence, and other department documentation.
- Maintain accurate customer records and perform data entry within the company's operating software.
- Communicate with customers regarding delivery schedules, pricing, payment options, account status, and company policies.
- Work closely with drivers, service technicians, sales staff, and management to support efficient daily department operations.
- Maintain propane tank inventory by adding, removing, and updating tank records within the inventory management system.
- Process and maintain propane driver and service technician paperwork, including gas checks, pressure tests, work orders, tank installations, and tank pickups.
- Coordinate customer mailings related to past-due accounts, tank removals, and new property ownership.
What We're Looking For
The successful candidate will be:
- Organized and detail-oriented with strong follow-through.
- Professional and friendly when communicating with customers.
- Comfortable handling phones, customer accounts, payments, billing, and documentation.
- Able to prioritize multiple tasks and meet deadlines.
- Proficient with computers and comfortable learning company software and systems.
- Able to communicate effectively with drivers, service technicians, customers, sales staff, and management.
- Reliable, responsible, and able to work independently while contributing to a team environment.
- Previous experience in customer service, office administration, accounting, dispatching, propane operations, or a related field is preferred.
Required Qualifications
- High school diploma or equivalent required.
Preferred Skills & Experience
- Computer knowledge and strong computer skills are a plus.
- Experience using customer management, accounting, billing, inventory, or other business software is preferred.
- Ability to learn and efficiently use company-specific operating software.
- Experience with data entry, Microsoft Office, email, spreadsheets, or similar office technology is beneficial.
Computer proficiency and experience with business software will be considered a bonus when evaluating candidates.
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
- Competitive pay based on experience and qualifications
- 401(k) retirement plan
- Health insurance
- Dental and vision insurance
- Paid time off (PTO)
- Paid holidays
- Supportive team-oriented work environment
Specific benefits, eligibility requirements, and compensation will be discussed during the hiring process.
Why Join Our Team?
The LP Administrator is an essential part of keeping our propane operation running smoothly. From coordinating deliveries and service calls to helping customers and maintaining accurate accounts, this position offers the opportunity to make a direct impact on the daily operations of the company and the service our customers receive.
If you are organized, dependable, customer-focused, and ready to become an important part of our team, we want to hear from you!
Apply Today
Position: LP Administrator
Employment Type: Full-Time
Pay: Competitive, based on experience
Benefits: Health, dental, vision, PTO, paid holidays, 401(k), and more
To apply, please send your resume to Keith Moon, Energy Manager at [email protected], by phone 812-756-1053, or drop off your resume in person at any Laughery Valley Ag office.
We look forward to hearing from you!
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
